[rt-users] Getting Unknown encoding 'UTF-8' error after installing Hook-LexWrap-0.25

aniket tripathy aniket.tripathy at gmail.com
Thu Jun 16 10:14:35 EDT 2016


Hi All,

We are using RT 4.4.0 in our organization. As part of some custom
development,  we installed Hook-LexWrap-0.25 using cpan.

We are getting the following error on starting the rt-server after
installing the Hook::LexWrap module

"Unknown encoding 'UTF-8' at /opt/requestTracker/sbin/../lib/RT.pm line
270."


Once we omit the Users_Local.pm file which uses the LexWrap module,
rt-server starts up fine.

We are perl newbies. Did we miss something during installation of module or
is there any dependency issues between RT 4.4.0 and Hook-LexWrap-0.25?

Thanks.
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