[rt-users] Options to use BOX for external storage in 4.4.1

Joe Kirby kirby at umbc.edu
Tue Jun 21 12:20:32 EDT 2016

UMBC leverages BOX for our cloud storage.

I see the native options for Dropbox and AmazonS3

My hope was to create a folder in BOX that was only usable by RT and thus security of our BOX solution is provided via the RT ticket. In other words, if a user has access to a ticket now they can see the attachment because it is all within RT. If stored in a folder in external storage do users need access to that folder or is RT sufficient and the security within RT is still enforced.

Am I assuming too much here?

Thank you,


Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

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