[rt-users] url encoding

[Joe Kirby]

Thank you for such a quick response

I did what you said and it suppresses the value in the email but I am still not getting the value for query_string places within the url for some reason. I did remove the quotes as that was a last ditch effort the last time I tried

Here is the result with the s in from of comp

If you agree your issue is resolved, please give us feedback on your experience by completing a brief satisfaction survey: 


https://umbc.co1.qualtrics.com/SE/? <https://umbc.co1.qualtrics.com/SE/?>


Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

> On Jun 22, 2016, at 6:52 AM, Christian Loos <cloos at netcologne.de> wrote:
> 
> OK, my fault ;-)
> 
> Change
> 
> my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
> 
> to this (note the 's')
> 
> my $query_string = $HTML::Mason::Commands::m->scomp('/Elements/QueryString',
> 
> and this
> 
> https://umbc.co1.qualtrics.com/SE/?{'$query_string'}
> 
> should be this (no quotes)
> 
> https://umbc.co1.qualtrics.com/SE/?{$query_string}
> 
> Chris
> 
> Am 22.06.2016 um 12:40 schrieb Joe Kirby:
>> Thank you both.
>> 
>> It does do a great job of translating however it does not seem the field
>> is actually available for the command line
>> 
>> Here is the full template and then the email result. Am I missing a
>> comma or something?
>> 
>> TEMPLATE--------
>> RT-Attach-Message: Yes
>> Subject:  {$Ticket->Subject} [RESOLVED]
>> 
>> R e s o l u t i o n:
>> = = = = = = = = = = = = = = = = = = =  
>> 
>> {$Transaction->Content()}
>> _________________________________________
>> 
>> If you agree your issue is resolved, please give us feedback on your
>> experience by completing a brief satisfaction survey: 
>> 
>> {
>> my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
>>   SID           => 'SV_4IbNK0n1unOaIEB',
>>   groupid       => 'BSG',
>>   ticketid      => $Ticket->Id,
>>   ticketowner   => $Ticket->OwnerObj->EmailAddress,
>>   customeremail => $Ticket->RequestorAddresses,
>>   ticketsubject => $Ticket->Subject,
>> );
>> }
>> https://umbc.co1.qualtrics.com/SE/?{'$query_string'}
>> 
>> 
>> If you believe your issue has not been resolved, please respond to this
>> message, which will reopen your ticket. Note: A full record of your
>> request can be found at:  
>> 
>> Ticket <URL:
>> {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
>> 
>> Thank You
>> ——————————
>> 
>> Email result from TEMPLATE
>> 
>> R e s o l u t i o n:
>> = = = = = = = = = = = = = = = = = = =  
>> 
>> This transaction appears to have no content
>> _________________________________________
>> 
>> If you agree your issue is resolved, please give us feedback on your
>> experience by completing a brief satisfaction survey: 
>> 
>> SID=SV_4IbNK0n1unOaIEB&customeremail=jkirby%40umbc.edu
>> <http://40umbc.edu>&groupid=BSG&ticketid=706954&ticketsubject=Test%20Case%23%201234
>> https://umbc.co1.qualtrics.com/SE/?$query_string
>> 
>> 
>> If you believe your issue has not been resolved, please respond to this
>> message, which will reopen your ticket. Note: A full record of your
>> request can be found at:  
>> 
>> Ticket <URL: https://rt.umbc.edu/Ticket/Display.html?id=706954 >
>> 
>> Thank You
>> 
>> Joe Kirby ,  Assistant Vice President, Business Systems
>> Division of Information Technology (DoIT) 
>> Support Response -   http://www.umbc.edu/doit 
>> Administration 627
>> Office - 410-455-3020 
>> Email - kirby at umbc.edu <mailto:kirby at umbc.edu>
>> 
>>> On Jun 22, 2016, at 5:12 AM, Christian Loos <cloos at netcologne.de
>>> <mailto:cloos at netcologne.de>> wrote:
>>> 
>>> Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour:
>>>> Nice idea, but is $m available in RT templates (never tried) ?
>>> 
>>> You are right, you must replace line
>>> 
>>> my $query_string = $m->comp('/Elements/QueryString',
>>> 
>>> with
>>> 
>>> my $query_string =
>>> $HTML::Mason::Commands::m->comp('/Elements/QueryString',
>>> 
>>> Chris
>> 
> 
> -- 
> Christian Loos
> 
> NETCOLOGNE Gesellschaft für Telekommunikation mbH
> Am Coloneum 9 | 50829 Köln
> 
> Geschäftsführer: Jost Hermanns, Mario Wilhelm
> Vorsitzender des Aufsichtsrates: Dr. Andreas Cerbe
> HRB 25580, AG Köln

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