[rt-users] Emails from "RT System Itself" come through as "unknown"

[Jannae Jacks]

Hi all,

I'm trying to figure out how to make auto-generated emails appear less
creepy to our constituents.

As of now, they are sent looking as if they are coming from some sort of
ghost with no name or email address. Gmail shows them as (unknown) via
nyu.edu.

If I drill into the headers, I can see:

Sender: Apache <apache at our.rtserver.edu>
....
From: "The RT System itself" <>

I have tried assigning our default email address to the RT_System user, but
even as super user it says I am not allowed to modify.

Any ideas? We'd like to start cutting automatic tickets, but our users will
likely not appreciate emails coming in looking like this.

Thanks so much!

-- 
Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
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