[rt-users] Due dates

Steven H steven at maxpro-llc.com
Mon May 9 01:53:35 EDT 2016


I followed your step to add the code, but it did not work.

1. I created custom field "SLA" and applied to queue "Queue2".
2. Update "Queue2" adding values to "SLA" these level option "level-1day",
"level-2days", "level-3days"
3. In file /opt/rt4/etc/RT_Siteconfig.d/RT_Siteconfig-duedate.pm, added:

Set(%ServiceAgreements = (
    Default => 'level-1day',
    QueueDefault => {
        'Queue2'=> 'level-3days',
    },
Levels =>
                {
                        'level-1day' => {
                        Resolve => { RealMinutes => 1*24*60 } },
                        'level-2days' => {
                        Resolve => { RealMinutes => 2*24*60 } },
                        'level-3days' => {
                        Resolve => { RealMinutes => 3*24*60 } },
));

But whatever option of "SLA" I choosed, it always got the duedays
'level-3days' 3*24*60.
I do not know if I set the configuration right according to your
instruction. Please help 



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