[rt-users] RT-Extension-CommandByMail <- I can't update tickets by mail

Chris McClement chrisis at bosberaad.com
Thu May 19 17:43:16 EDT 2016


Thanks Jim, that solved it!

For completeness, I did run the install again. Here's how it went:

[root at myserver RT-Extension-CommandByMail-2.01]# perl Makefile.PL
Using RT configuration from /opt/rt4/lib/RT.pm:
etc        => /opt/rt4/local/plugins/RT-Extension-CommandByMail/etc
lib        => /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib
*** Module::AutoInstall version 1.16
*** Checking for Perl dependencies...
[Core Features]
- Test::More ...loaded. (1.001014)
- IPC::Open2 ...loaded. (1.04)
*** Module::AutoInstall configuration finished.
Open input
'/root/commandbymail/RT-Extension-CommandByMail-2.01/lib/RT/Extension/CommandByMail/
Test.pm.in' file for substitution
Open output
'/root/commandbymail/RT-Extension-CommandByMail-2.01/lib/RT/Extension/CommandByMail/Test.pm'
file for substitution
Writing Makefile for RT::Extension::CommandByMail
Writing MYMETA.yml and MYMETA.json
[root at myserver   RT-Extension-CommandByMail-2.01]# make
Skip blib/lib/RT/Extension/CommandByMail.pm (unchanged)
Skip blib/lib/RT/Extension/CommandByMail/Test.pm.in (unchanged)
Skip blib/lib/RT/Interface/Email/Action/CommandByMail.pm (unchanged)
Skip blib/lib/RT/Interface/Email/Filter/TakeAction.pm (unchanged)
Skip blib/lib/RT/Extension/CommandByMail/Test.pm (unchanged)
Manifying blib/man3/RT::Extension::CommandByMail.3pm
Manifying blib/man3/RT::Interface::Email::Action::CommandByMail.3pm
Manifying blib/man3/RT::Interface::Email::Filter::TakeAction.3pm
[root at myserver   RT-Extension-CommandByMail-2.01]# make install
Appending installation info to
/opt/rt4/local/plugins/RT-Extension-CommandByMail
                                             /lib/perllocal.pod

I suspect the "Skip blib/lib/RT/Interface/Email/Action/CommandByMail.pm
(unchanged)" may not have worked had I not done that manual copy. However I
am unsure as to why it didn't copy over the in the first place. Never mind,
it's working and I managed to resolve my test ticket with an email message.



On Thu, 19 May 2016 at 09:21 Jim Brandt <jbrandt at bestpractical.com> wrote:

> You still need the 'Plugin' line, so you'll want to uncomment:
>
> Plugin('RT::Extension::CommandByMail');
>
> I'd be curious why the file wasn't installed when your ran 'make
> install' only because the underlying issue might lead to other problems.
> You might try running the install again to make sure the files are
> installed correctly.
>
> Lastly, note that we have one report of an issue with the
> CommandByMailGroup option that we're investigating.
>
> On 5/18/16 4:45 PM, Chris McClement wrote:
> > I need some advice with getting the CommandByMail extension working.
> > I've followed the installation instructions
> > here:
> http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm
> >
> > I'm on 4.4 so I've commented out the old @Mailplugin lines in
> > RT_Siteconfig.pm
> >
> > Here's an excerpt from RT_Siteconfig.pm where I've tried to add in the
> > correnct lines:
> >
> > # RT 4.2 plugins are not forward compatible with RT 4.4 - removed the
> > following (CJM)
> > #Plugin('RT::Extension::CommandByMail');
> > #Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
> > #Set( $CommandByMailGroup, 'APNK Staff');
> >
> > # added for 4.4. by CJM
> >  #Set( @MailPlugins,
> >   #          "Action::Take",
> >    #     );
> >
> > # added by CJM
> > # enables updating the status of a ticket via email
> > Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));
> >
> > I've included the commented bits because that shows what I removed when
> > I upgraded to 4.4.
> >
> > I have also applied the patch as specified in the instructions.
> >
> > During early troubleshooting I looked for CommandByMail.pm and could not
> > find it in my RT installation. With some guesswork I figured it should
> > be found here:
> >
> > /opt/rt4/lib/RT/Interface/Email/Action/
> >
> > I downloaded the source .pm from the cpan.org <http://cpan.org> page
> > linked above and copied it to that folder. I've checked that the
> > permissions for it are the same as the other files there.
> >
> > Am I even on the right track here? I'm sending an update to RT with
> > "Status: resolved" as the only line in the body and the ticket isn't
> > changing status.
> >
> > Regards,
> > Chris
> >
> >
> > ---------
> > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> > * Washington DC - May 23 & 24, 2016
> >
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016
>
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