[rt-users] Searching ticket content?

Martin Wheldon martin.wheldon at greenhills-it.co.uk
Mon Nov 7 09:11:10 EST 2016


Hi Alex,

I'm guessing you are looking for full text indexing, further details can 
be found here:

https://docs.bestpractical.com/rt/4.4.1/full_text_indexing.html

Best Regards

Martin

On 2016-11-07 13:57, Alex Hall wrote:
> Hello list,
> Some users at work are wondering if they can search ticket contents?
> There's no way in the search builder, but I know I can plug any SQL I
> want to into the advanced search. Even if I knew the SQL to use,
> though, that's only a saved search for that string. Could I somehow
> offer users a way to search for a string they enter when they're ready
> to search? I don't want to expose the actual SQL query, as there's too
> much chance of a misplaced punctuation mark or mistyped character
> causing errors. Thanks.
> 
> --
> 
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
> 
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017



More information about the rt-users mailing list