[rt-users] Scrip condition not for Reminders

[Martin Wheldon]

Hi Tobi,

A ticket object has a type method that will return a string when called:
    https://docs.bestpractical.com/rt/4.4.1/RT/Ticket.html#Type1

Something like the following should help:

if ( $self->TicketObj->Type ne 'reminder ) {
    $self->TicketObj->SetStatus('open');
}

Best Regards

Martin

On 2016-11-11 08:01, Tobias W. wrote:
> Hello,
> 
> We use a RT scrip to check on close if a Custom filed is empty. If the
> Custom field  is empty, the script reopens the ticket.
> 
> Condition:  On Resolved
> 
> Custom action preparation code:
> if( ! $self->TicketObj-> FirstCustomFieldValue( 'FieldName' ) ) {
> $self->TicketObj->SetStatus('open');
> }else{
> $self->TicketObj->AddCustomFieldValue(
>                     Field => 'FieldName',
>                     Value => 'true');
> }
> 
> Now we have a problem with the reminders: When I close a reminder the
> scrip reopen it.
> 
> Is there a way to prevent this?
> 
> Thank you,
> Tobi
> 
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