[rt-users] Enabling full text index, getting "MySQL server has gone away"

[Alex Hall]

I should also say that I've already tried setting my MySQL max_packet_size.
500M didn't do it, so I upped it to 5000M, restarting the service both
times. That hasn't changed the warnings I'm getting, and I really don't
think any attachments are over 5GB. Plus, the first few warnings are that
"st execute failed", not about attachments not being indexed.

On Mon, Nov 14, 2016 at 7:46 AM, Alex Hall <ahall at autodist.com> wrote:

> Hi all,
> As the subject says, I'm trying to enable full text indexing. I've updated
> MySQL to 5.7 (on Debian 8) and ran
>
> /opt/rt4/sbin/rt-setup-fulltext-index --dba root --dba-password pwd
>
> However, I get a bunch of warnings about executing the SQL statements and,
> after that, that attachments can't be indexed. In all cases, the main
> problem is the same: "the MySQL server has gone away". The initial
> connection was successful, so I'm not sure what the problem is. I also
> tested the root login after the 5.7 update, just to be sure it worked, and
> it was fine. Has anyone ever seen this happen? Any suggestions on what to
> do about it? Thanks!
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
>



-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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