[rt-users] Owner not showing in search results?

[Sinapius, Vinzenz]

Hi Alex,

What is the Format-String of your search? (It’s under the advanced tab, when you edit the search)

The scrip looks fine.

Cheers,
Vinzenz
Vinzenz Sinapius
Information Technology | Informationstechnik

tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY

Phone: +49 351 205768-167
Fax: +49 351 205768-999
E-mail: vinzenz.sinapius at tracetronic.de<mailto:vinzenz.sinapius at tracetronic.de>

Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY
Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle
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Von: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Alex Hall
Gesendet: Freitag, 18. November 2016 14:29
An: rt-users <rt-users at lists.bestpractical.com>
Betreff: [rt-users] Owner not showing in search results?

Hi all,
We have an odd problem. I've put a script in place that sets the requestor of a ticket to be its owner, and that works perfectly when viewing a ticket--the owner is shown as the requestor. The problem is that search results show most tickets as being owned by nobody, but if you click a ticket, you see the owner has actually been set as expected. It's just search results that don't want to show the owner.

I found this script on the Wiki, and don't know enough about RT's internals to say if it does everything it should. Does anyone see any possible problems with it that would cause the issue with search results?


# get actor ID
my $Actor = $self->TransactionObj->Creator;
#if actor is RT_SystemUser then get out of here
return 1 if $Actor == $RT::SystemUser->id;
#prevents a ticket being assigned to an unprivileged user, comment out if you want this
return 1 unless $self->TransactionObj->CreatorObj->Privileged;
#get out unless ticket owner is nobody
return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
#try to change owner
$RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user #". $Actor );
my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => $Actor, RecordTransaction => 0);
unless( $status ) {
    $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
    return undef;
}

return 1;

--
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com<mailto:ahall at autodist.com>
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