[rt-users] Custom fields in saved searches

Matt Zagrabelny mzagrabe at d.umn.edu
Wed Nov 30 09:16:43 EST 2016


Hi Alex,

On Wed, Nov 30, 2016 at 8:05 AM, Alex Hall <ahall at autodist.com> wrote:
> Hi all,
> We have one global custom field, 'type', and several other custom fields
> that only apply to one queue. When we make a saved search for our sales reps
> so they can see tickets that apply to the customers they manage, we can't
> include any custom fields in the criteria or display except 'type'. I know
> this is because the other fields aren't global, but how do we get RT to
> include these fields? These reps all have access to the queue to which the
> fields belong, so I'm not sure why they (the fields) won't show up anywhere
> in the search builder interface. I can't even write them in, although given
> how many different ways there seem to be to write in a CF, I could just be
> doing it wrong. Thanks for any suggestions.

The per-queue CFs will show up, in the Search Builder interface, once
you restrict your query to that queue - ie. add a Queue is "Blah"
predicate.

-m


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