[rt-users] "On Reply" set ticket status to "resolved"

[David Schmidt]

Hello Nilesh and thank you for your reply.

Your advice would have been helpful if I hadnt looked for documentation 
before. Which I did.
I am wildly searching for information using random search parameters 
instead of following a tutorial of some sort. Is there any?

Luckily I found what I needed in another rt-users email.

Here is my solution:

===================================
Admin > Scrips > Create


Description: OnCorrespondSetResolved

Condition: On Correspond

Action: User Defined

Template: Blank

Custom Condition: #leave empty

Custom action preparation code:
return 1;

Custom action commit code:
my ($status, $msg) = $self->TicketObj->SetStatus("resolved");
unless ( $status ) {
     $RT::Logger->error("Couldn't change status: $msg");
     return 0;
}
return 1;
======================================


On 05.10.2016 03:13, Nilesh wrote:
> You can write a simple scrip with a pre commit action to change the
> TicketObj status. See the api docs.
> 
> --
> Nilesh
> 
> On 04-Oct-2016 5:22 PM, "David Schmidt" <david.schmidt at univie.ac.at> 
> wrote:
> 
>> Hello list,
>> 
>> I would like to set a tickets status to "resolved" on reply. The wiki
>> mentions a "On Reply" action that I cannot find in my rt instance.
>> 
>> https://rt-wiki.bestpractical.com/wiki/ManualScrips
>> 
>> cheers
>> david
>> ---------
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> https://bestpractical.com/training
>> * Boston - October 24-26
>> * Los Angeles - Q1 2017
>>