[rt-users] Unable to create ticket via email

[Rune Henssel]

On 18-10-2016 12:41, Chris Manly wrote:
> Hi,
>
> At either the queue level or globally, you need to give the “Everyone” group the “CreateTicket” permission.  Then un-known e-mail addresses
will be able to create new tickets and will get set up as new un-privileged users automatically.
>

That unfortunately didn't work,I still get the "You do not have permission to communicate with RT" message.

I also tried with Set($AutoCreateNonExternalUsers, 1); but that doesn't change anything

This what I get with Set($LogToFile, 'debug');

[25116] [Tue Oct 18 13:30:46 2016] [debug]: RT::User::CanonicalizeUserInfoFromExternalAuth called by RT::User /opt/rt4/sbin/../lib/RT/User.pm
701 with: Comments: Autocreated on ticket submission, Disabled: , EmailAddress: PROTECTED at PROTECTED, Name: PROTECTED at PROTECTED, Privileged: ,
RealName: Rune Henssel (/opt/rt4/sbin/../lib/RT/User.pm:735)
[25116] [Tue Oct 18 13:30:46 2016] [debug]: Attempting to get user info using this external service: Pg_Auth (/opt/rt4/sbin/../lib/RT/User.pm:743)
[25116] [Tue Oct 18 13:30:46 2016] [debug]: Attempting to use this canonicalization key: EmailAddress (/opt/rt4/sbin/../lib/RT/User.pm:752)
[25116] [Tue Oct 18 13:30:46 2016] [info]: RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED Key: email Value:
PROTECTED at PROTECTED No User Found in External Database! (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm:400)
[25116] [Tue Oct 18 13:30:46 2016] [debug]: Attempting to use this canonicalization key: RealName (/opt/rt4/sbin/../lib/RT/User.pm:752)
[25116] [Tue Oct 18 13:30:46 2016] [info]: RT::User::CanonicalizeUserInfoFromExternalAuth returning Comments: Autocreated on ticket submission,
Disabled: , EmailAddress: rune.rt at henssel.dk, Name: rune.rt at henssel.dk, Privileged: , RealName: Rune Henssel (/opt/rt4/sbin/../lib/RT/User.pm:811)
[25116] [Tue Oct 18 13:30:51 2016] [critical]: Failed to create user PROTECTED at PROTECTED: Name in use (/opt/rt4/sbin/../lib/RT/User.pm:546)
[25116] [Tue Oct 18 13:30:51 2016] [crit]: Permission Denied: You do not have permission to communicate with RT
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:701)
[25120] [Tue Oct 18 13:51:24 2016] [debug]: Attempting to use external auth service: Pg_Auth (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:288)
[25120] [Tue Oct 18 13:51:24 2016] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:316)
[25120] [Tue Oct 18 13:51:24 2016] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt4/share/html/Elements/DoAuth:58)


Yours
Rune Henssel