[rt-users] Enabling extensions in RT4.2.8?
Alex Hall
ahall at autodist.com
Fri Sep 23 16:36:11 EDT 2016
If I'm reading that right, the difference is that RTHOME should be
/usr/share/request-tracker4, with no /lib on the end? Trying that, I still
get the error. I didn't use CPAN, and I didn't see the part about verifying
my kit, but other than that our two outputs looked similar right up to
'make install' when mine goes sideways. I also ran your commands exactly as
shown, using wget and /tmp instead of the gz file I downloaded earlier in
my home directory. Yet, I still got exactly the same error at exactly the
same point.
Appending installation info to
/usr/local/share/request-tracker4/man/perllocal.pod
Couldn't load RT config file RT_SiteConfig.pm:
Can't locate object method "InitPluginPaths" via package
"RT::Extension::PriorityAsString" (perhaps you forgot to load
"RT::Extension::PriorityAsString"?) at
/usr/share/request-tracker4/lib/RT.pm line 654.
Compilation failed in require at
/usr/share/request-tracker4/lib/RT/Config.pm line 1106.
Makefile:796: recipe for target 'install' failed
make: *** [install] Error 255
Thanks for all your time on this. If you, or anyone else, can see what
might be going on... I'll try just about anything.
On Fri, Sep 23, 2016 at 4:06 PM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:
> Hey Alex,
>
> I may have gotten the RTHOME incantation wrong. I just ran the install
> on my Debian system and here is the output:
>
> % cd /tmp
>
> % wget https://cpan.metacpan.org/authors/id/B/BP/BPS/RT-
> Extension-PriorityAsString-1.04.tar.gz
> --2016-09-23
> <https://cpan.metacpan.org/authors/id/B/BP/BPS/RT-Extension-PriorityAsString-1.04.tar.gz%0A--2016-09-23>
> 15:00:25--
> https://cpan.metacpan.org/authors/id/B/BP/BPS/RT-
> Extension-PriorityAsString-1.04.tar.gz
> Resolving cpan.metacpan.org (cpan.metacpan.org)... 151.101.44.129
> Connecting to cpan.metacpan.org
> (cpan.metacpan.org)|151.101.44.129|:443... connected.
> HTTP request sent, awaiting response... 200 OK
> Length: 36285 (35K) [application/x-gzip]
> Saving to: ‘RT-Extension-PriorityAsString-1.04.tar.gz’
>
> RT-Extension-PriorityAsString
> 100%[===============================================>] 35.43K
> --.-KB/s in 0.02s
>
> 2016-09-23 15:00:25 (1.91 MB/s) -
> ‘RT-Extension-PriorityAsString-1.04.tar.gz’ saved [36285/36285]
>
> % tar xfz RT-Extension-PriorityAsString-1.04.tar.gz
>
> % cd RT-Extension-PriorityAsString-1.04
>
> % RTHOME=/usr/share/request-tracker4 perl Makefile.PL
> Using RT configuration from /usr/share/request-tracker4/lib/RT.pm:
> html => /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/html
> lib => /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/lib
> Checking if your kit is complete...
> Looks good
> Generating a Unix-style Makefile
> Writing Makefile for RT::Extension::PriorityAsString
> Writing MYMETA.yml and MYMETA.json
>
> % make
> cp lib/RT/Extension/PriorityAsString.pm
> blib/lib/RT/Extension/PriorityAsString.pm
> Manifying 1 pod document
>
> % make test
> No tests defined for RT::Extension::PriorityAsString extension.
>
> % sudo make install
> Manifying 1 pod document
> Installing /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/lib/RT/Extension/PriorityAsString.pm
> Installing /usr/local/share/request-tracker4/man/man3/RT::
> Extension::PriorityAsString.3pm
> Appending installation info to
> /usr/local/share/request-tracker4/man/perllocal.pod
> Installing /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/html/Elements/SelectPriorityAsString
> Installing /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/html/Elements/SelectPriority
> Installing /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/html/Callbacks/PriorityAsString/
> Search/Elements/PickBasics/Default
> Installing /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/html/Callbacks/PriorityAsString/
> Elements/RT__Ticket/ColumnMap/Once
> Installing /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/html/Callbacks/PriorityAsString/
> Ticket/Elements/EditBasics/MassageFields
> Installing /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/html/Ticket/Elements/ShowPriority
>
> % tree /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString
> /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString
> ├── html
> │ ├── Callbacks
> │ │ └── PriorityAsString
> │ │ ├── Elements
> │ │ │ └── RT__Ticket
> │ │ │ └── ColumnMap
> │ │ │ └── Once
> │ │ ├── Search
> │ │ │ └── Elements
> │ │ │ └── PickBasics
> │ │ │ └── Default
> │ │ └── Ticket
> │ │ └── Elements
> │ │ └── EditBasics
> │ │ └── MassageFields
> │ ├── Elements
> │ │ ├── SelectPriority
> │ │ └── SelectPriorityAsString
> │ └── Ticket
> │ └── Elements
> │ └── ShowPriority
> └── lib
> └── RT
> └── Extension
> └── PriorityAsString.pm
>
> 18 directories, 7 files
>
> On Fri, Sep 23, 2016 at 2:46 PM, Alex Hall <ahall at autodist.com> wrote:
> > I just now tried the RTHOME suggestion, after which I ran make and make
> > install. I got the exact same error as in my previous message,
> > unfortunately.
> >
> > On Fri, Sep 23, 2016 at 3:43 PM, Alex Hall <ahall at autodist.com> wrote:
> >>
> >> I'll run the install again and hope that doing so won't cause any
> >> problems. :)
> >>
> >> root at server24:/home/ahall/RT-Extension-PriorityAsString-1.04# perl
> >> Makefile.PL
> >> Using RT configuration from /usr/share/request-tracker4/lib/RT.pm:
> >> html =>
> >> /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/html
> >> lib =>
> >> /usr/local/share/request-tracker4/plugins/RT-Extension-
> PriorityAsString/lib
> >> Generating a Unix-style Makefile
> >> Writing Makefile for RT::Extension::PriorityAsString
> >> Writing MYMETA.yml and MYMETA.json
> >>
> >> root at server24:/home/ahall/RT-Extension-PriorityAsString-1.04# make
> >> Skip blib/lib/RT/Extension/PriorityAsString.pm (unchanged)
> >> Manifying blib/man3/RT::Extension::PriorityAsString.3pm
> >>
> >> root at server24:/home/ahall/RT-Extension-PriorityAsString-1.04# make
> install
> >> Appending installation info to
> >> /usr/local/share/request-tracker4/man/perllocal.pod
> >> Couldn't load RT config file RT_SiteConfig.pm:
> >>
> >> Can't locate object method "InitPluginPaths" via package
> >> "RT::Extension::PriorityAsString" (perhaps you forgot to load
> >> "RT::Extension::PriorityAsString"?) at /usr/share/request-tracker4/
> lib/RT.pm
> >> line 654.
> >> Compilation failed in require at
> >> /usr/share/request-tracker4/lib/RT/Config.pm line 1106.
> >> Makefile:796: recipe for target 'install' failed
> >> make: *** [install] Error 255
> >>
> >> Well, that's new. Obviously this is the source of the trouble, but what
> >> does it mean and how do I fix it? As far as I remember, I didn't see
> this on
> >> my last install, but I'm glad it's here now if it illuminates the core
> >> problem! And no, I think I missted the RTHOME comment. I'm going to
> search
> >> for it as soon as I send this.
> >>
> >> On Fri, Sep 23, 2016 at 3:31 PM, Matt Zagrabelny <mzagrabe at d.umn.edu>
> >> wrote:
> >>>
> >>> On Fri, Sep 23, 2016 at 2:20 PM, Alex Hall <ahall at autodist.com> wrote:
> >>> > Okay, good to know about the permissions and deleting everything
> below
> >>> > mason_data/obj. I re-created the obj directory and set it to
> >>> > www-data:www-data 755.
> >>> >
> >>> > I ran perl -c on the main config file, with the two plugin lines
> >>> > commented
> >>> > out and not, and on the RT_SiteConfig.d/70-plugins file I made that
> >>> > holds
> >>> > those lines. In all three cases, Perl reports that the syntax is
> okay.
> >>> >
> >>> > To make sure I'm not going nuts from all the things I've tried
> >>> > recently, I
> >>> > tested things once more. I commented out the plugin lines, ran
> >>> > update-rt-siteconfig and update-rt-siteconfig-4 (what's the
> >>> > difference?),
> >>>
> >>> update-rt-siteconfig is a symlink. It points to
> >>> update-rt-siteconfig-4. The command is obsolete in 4.4 since RT
> >>> natively supports config snippets without needing a command to
> >>> regenerate a site config.
> >>>
> >>> > and tried to spawn the FCGI server. It worked. Uncommented, and the
> >>> > FCGI
> >>> > server exited with status code 255 when not commented. Oh, between
> the
> >>> > two
> >>> > attempts I also ran the delete command you sent. Is there a step I'm
> >>> > missing? Maybe something so obvious you didn't think to mention it?
> >>> > This is
> >>> > clearly atypical for RT plugins, so it almost has to be something I'm
> >>> > missing/doing wrong.
> >>>
> >>> What did you do to install the module?
> >>>
> >>> Did you read my comment in a previous email about RTHOME?
> >>>
> >>> Please list the exact commands and their output.
> >>>
> >>> wget or curl?
> >>> tar?
> >>> perl Makefile.PL?
> >>>
> >>> etc.
> >>>
> >>> Maybe we'll see something.
> >>>
> >>> -m
> >>
> >>
> >>
> >>
> >> --
> >> Alex Hall
> >> Automatic Distributors, IT department
> >> ahall at autodist.com
> >
> >
> >
> >
> > --
> > Alex Hall
> > Automatic Distributors, IT department
> > ahall at autodist.com
>
--
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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