[rt-users] Hiding menu options for particular user groups

[Alex Hall]

You're on Apache, so I doubt you're also using an FCGI server like Enginx
users have to? If you happen to be, you'll need to restart that separately,
and not worry about Apache. At least, I just restart the FCGI server and
not Nginx and it works. My only other idea is to reverse the order: clear
the cache, *then* restart Apache. I can't think of anything else you should
have to do. If it still doesn't work, check the names of your modified
files in local/html/Elements. If the file(s) you worked on there don't
match the names in share/html/Elements precisely, RT won't find and load
your versions.

On Wed, Jan 25, 2017 at 4:03 PM, Matthew Coons <coonsm at umich.edu> wrote:

> Is there anything besides restarting apache and clearing the Mason cache
> that I need to do for my changes to take effect?
>
> I found the callbacks that reference the "logout" button in the "Tabs"
> file and I commented them out.
>
> I restarted apache and cleared the mason cache, but I still see the logout
> option present. Even if I start a new session from a private webpage.
>
> Any ideas what I may be doing wrong?
>
> Thanks.
>
> Matt Coons
> Incident Responder and Threat Analyst
> Information & Infrastructure Assurance (IIA)
> University of Michigan
>
> 734-764-4105 <(734)%20764-4105>
> coonsm at umich.edu
>
> On Wed, Jan 25, 2017 at 3:03 PM, Matthew Coons <coonsm at umich.edu> wrote:
>
>> Thanks Alex and Matt, this is really helpful!
>>
>>
>> Matt Coons
>> Incident Responder and Threat Analyst
>> Information & Infrastructure Assurance (IIA)
>> University of Michigan
>>
>> 734-764-4105 <(734)%20764-4105>
>> coonsm at umich.edu
>>
>> On Wed, Jan 25, 2017 at 2:48 PM, Matt Zagrabelny <mzagrabe at d.umn.edu>
>> wrote:
>>
>>> https://docs.bestpractical.com/rt/4.4.1/writing_extensions.h
>>> tml#Adding-and-Modifying-Menus
>>>
>>> On Wed, Jan 25, 2017 at 11:57 AM, Matthew Coons <coonsm at umich.edu>
>>> wrote:
>>> > Hello RT users,
>>> >
>>> > I wanted to know if anybody had a working example or was already
>>> hiding RT
>>> > menu options from logged in users?
>>> >
>>> > The first item I want to hide is the "Logout" button for all users.
>>> We're
>>> > using SSO so it's not required to be present.
>>> >
>>> > The second item I would like to hide (for a specific user group) is
>>> the RTIR
>>> > menu option.
>>> >
>>> > Any help or suggestions would be much appreciated,
>>> >
>>> > Thank you!
>>> >
>>> > Matt Coons
>>> >
>>>
>>
>>
>


-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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