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Hey.<br>
<br>
Ive setup RT to the best of my knowledge correctly, yet I am having
trouble creating tickets from users outside the members list.<br>
<br>
When I send in a request, I get:<br>
<br>
There has been an error: <br>
There has been an error with your request: <br>
You don't have permission to create requests in this queue. Either you're
not a queue member or non-members aren't allowed to create requests in
this queue.<br>
<br>
<br>
<br>
I have triple checked, and then triple checked again that the tickbox in
the queue admin window says:Allow non-members to create requests<br>
-- IT IS TICKED !!<br>
<br>
Mysqldump shows:<br>
<br>
CREATE TABLE queues (<br>
queue_id char(40) DEFAULT '' NOT NULL,<br>
mail_alias char(40),<br>
comment_alias char(40),<br>
m_owner_trans int(11),<br>
m_members_trans int(11),<br>
m_user_trans int(11),<br>
m_user_create int(11),<br>
m_members_corresp int(11),<br>
m_members_comment int(11),<br>
m_user_resolve int(11),<br>
allow_user_create int(11),<br>
default_prio int(11),<br>
default_final_prio int(11),<br>
default_due_in int(11),<br>
PRIMARY KEY (queue_id)<br>
);<br>
<br>
#<br>
# Dumping data for table 'queues'<br>
#<br>
<br>
INSERT INTO queues VALUES
('LiveNet','support@live-networks.net',NULL,1,1,1,1,1,1,NULL,1,0,0,NULL);<br>
<br>
#<br>
<br>
It all looks fine to me, but it just aint working..<br>
<br>
I'd be interested to hear any comments as I need to set this thing up and
get it working asap.<br>
<br>
Thanks very much in advance,<br>
<br>
<br>
Yours sincerely,<br>
<br>
<br>
-Adam Maurice<br>
<br>
<x-sigsep><p></x-sigsep>
--<br>
Adam
Maurice,<x-tab> </x-tab><x-tab> </x-tab>E-mail:
<font color="#0000FF"><u>adam@live-networks.co.uk<br>
</u></font>Executive Technical
Director,<x-tab> </x-tab>Tel: +44 (0)20 8208
2425<br>
Live-Networks<x-tab> </x-tab><x-tab> </x-tab><x-tab> </x-tab>Fax:
+44 (0)20 8450 7744<br>
Millenium Business Centre, Staples Corner, London NW2 6DW<br>
<br>
<br>
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