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<DIV><FONT face=Arial size=2>I am new to RT and I have successfully set up the
RT application, however, I am in the dark about the rt-mailgate and sendmail. I
am trying to set up the RT software on a Linux box that is connected to a
network that has dedicated mail servers. One is Solaris Unix and the other
is an NT Exchange server.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I am confused about the aliases and where they
actually have to reside.Also does an alias for each user have to reside on the
RT Linux box or does that have to reside on the mail server???</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I am also confused about how to configure both RT
and Sendmail to actually send the mail to the mail server to forward it on to
the proper persons mailbox</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I seem to have another problem and this may be
connected to the mail situation. If I have any of the response options turned on
for the queue that I have created and I try to create a new request in the queue
I get an internal server error. This also happens when I try to reply or send
comments out to a user. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Any help on how to set this up and make it all work
together would really be appreciated. I think the program is great and if I
could get the mail portion of it working would be a great solution to keeping
track of helpdesk requests.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks</FONT></DIV></BODY></HTML>