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<DIV><FONT face=Arial size=2>I have set up RT 1.0.6 and it is working
beautifully. I have set it up so that fetchmail is retreiving the requests from
an Exchange server with a hidden mail account set up specifically for RT to get
it's mail from. I am also using Postfix to send out the responses etc and it
works like a charm.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>One thing I have noticed however is that when a
user sends an email to the email account and fetchmail passes it along to RT all
of the header content is put into the ticket information window. It shows all of
the header information that is normally hidden under regular mail programs
unless you check the properties. It to me seems useless as you have to scroll
through a bunch of unwanted text to get to the actual meat of the
situtation.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Is there a way to strip or hide that information
before RT gets it's hands on it??</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I saw something mentioned about stripmime but I
have no idea how to set it up or make it work.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Any suggestions would be
appreciated.</FONT></DIV></BODY></HTML>