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<P><FONT SIZE=2>Hello,</FONT>
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<P><FONT SIZE=2>I'm using RT for tracking service calls in an IS environment. </FONT>
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<P><FONT SIZE=2>Our technical support team is using it to track issues there. </FONT>
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<P><FONT SIZE=2>Recently, our Japanese office was trying it out, and ran into some difficulty. Here's his message:</FONT>
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<P><FONT SIZE=2>--8<-- cut here</FONT>
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<P><FONT SIZE=2>hello. I am Technical Director of Tripwire Japan. </FONT>
<BR><FONT SIZE=2>I am using webRT for supporting customer. </FONT>
<BR><FONT SIZE=2>But my japanese email was not send correctly by RTweb. may be, this problem depend on mime handling problem. </FONT>
<BR><FONT SIZE=2>I need to solve this problem. I beleve you are right person about this problem.Please help me. </FONT>
<BR><FONT SIZE=2>If I need to address other person, Please tell me right person about it. </FONT>
<BR><FONT SIZE=2>Best Regards. </FONT>
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<P><FONT SIZE=2>--8<-- cut here</FONT>
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<P><FONT SIZE=2>Here's part of his message in RT:</FONT>
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<P><FONT SIZE=2>--8<-- cut here</FONT>
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<P><FONT SIZE=2>2001/04/18 07:38</FONT>
<BR><FONT SIZE=2>Chris Massey via RT $B$XJV?.$7$F$/$@$5$$(J</FONT>
<BR><FONT SIZE=2> </FONT>
<BR><FONT SIZE=2> $B08@h(J: curtisk@tripwire.com</FONT>
<BR><FONT SIZE=2> cc: gnagatani@tripwire.com</FONT>
<BR><FONT SIZE=2> $B7oL>(J: [tripwire_ticket #1213] (Network) password needed</FONT>
<BR><FONT SIZE=2>Hello Goichi,</FONT>
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<P><FONT SIZE=2>Is there a solution to this, where high ASCII is encountered? I'm thinking not, but wanted to ask on the list in case someone had come up with something.</FONT></P>
<P><FONT SIZE=2>Russ Johnson</FONT>
<BR><FONT SIZE=2>Testlab Manager</FONT>
<BR><FONT SIZE=2>Tripwire, Inc.</FONT>
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