<HTML><BODY BGCOLOR="#ffffff" STYLE="font:10pt verdana; border:none;background-color:#ffffff; "><DIV> </DIV> <DIV> <DIV>yeah, it is installed in /etc/httpd/htdocs/rt2/etc/config.pm</DIV> <DIV> </DIV> <DIV>I'm sure that the webserver is restarted (/etc/httpd/bin/apachectl restart)</DIV> <DIV> </DIV> <DIV>It's very weird.. it seems like the config.pm is cached or something.. (with the old values)</DIV> <DIV>I even tried to change the first two entries to another domain but without results..</DIV> <DIV> </DIV> <DIV>If I move the config.pm file the webserver doesn't start anymore so I'm sure that I do edit the correct file..</DIV> <DIV>If I look in the error_log of apache I don't see any errors.. I'm stuck.. and can't figure out what's wrong..</DIV> <DIV>Hope you have some ideas...</DIV> <DIV> </DIV> <DIV>thanks for the help..</DIV> <DIV>lao</DIV></DIV> <BLOCKQUOTE style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px"> <DIV style="FONT: 10pt Arial">----- Original Message -----</DIV> <DIV style="BACKGROUND: #e4e4e4; COLOR: black; FONT: 10pt Arial"><B>From:</B> Jay Kramer</DIV> <DIV style="FONT: 10pt Arial"><B>Sent:</B> Wednesday, July 18, 2001 3:09 PM</DIV> <DIV style="FONT: 10pt Arial"><B>To:</B> lao nightwolf</DIV> <DIV style="FONT: 10pt Arial"><B>Subject:</B> Re: [rt-users] RT 2.0.1 email header/web ui</DIV> <DIV> </DIV><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <META content="MSHTML 5.00.3103.1000" name=GENERATOR> <STYLE></STYLE> <DIV><FONT face=Arial>Are you modifying config.pm in the INSTALLED Directory? are you sure you restarted apache? Try rebooting the machine to make sure you restarted apache.. <G>... If you wanted I could telnet in sometime lateron today...</FONT></DIV> <DIV> </DIV> <DIV><FONT face=Arial>Jay</FONT></DIV> <DIV> </DIV> <BLOCKQUOTE style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A href="mailto:lao_nightwolf@hotmail.com" title=lao_nightwolf@hotmail.com>lao nightwolf</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A href="mailto:lleuchter@germany.ea.com" title=lleuchter@germany.ea.com>Leuchter, Lars</A> ; <A href="mailto:rt-users@lists.fsck.com" title=rt-users@lists.fsck.com>rt-users@lists.fsck.com</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, July 18, 2001 5:36 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [rt-users] RT 2.0.1 email header/web ui</DIV> <DIV><BR></DIV> <DIV>Hello,</DIV> <DIV> </DIV> <DIV>This didn't work for me, it's like that the config.pm file doesn't have any effect anymore.</DIV> <DIV>Any other ideas?</DIV> <DIV>I changed 'example.com' on the first two entries by the beginning of the installations to ours but I keep seeing 'example.com'.. very weird..</DIV> <DIV>I have the same in the subject of the emails..</DIV> <DIV> </DIV> <DIV>Would be great if someone could help me for thiz'one..</DIV> <DIV> </DIV> <DIV>Thanks..</DIV> <DIV>lao</DIV> <DIV> </DIV> <BLOCKQUOTE style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px"> <DIV style="FONT: 10pt Arial">----- Original Message -----</DIV> <DIV style="BACKGROUND: #e4e4e4; COLOR: black; FONT: 10pt Arial"><B>From:</B> Leuchter, Lars</DIV> <DIV style="FONT: 10pt Arial"><B>Sent:</B> Wednesday, July 18, 2001 8:50 AM</DIV> <DIV style="FONT: 10pt Arial"><B>To:</B> lao nightwolf; rt-users@lists.fsck.com</DIV> <DIV style="FONT: 10pt Arial"><B>Subject:</B> AW: [rt-users] RT 2.0.1 email header/web ui</DIV> <DIV> </DIV><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <META content="MSHTML 5.50.4616.200" name=GENERATOR> <DIV><SPAN class=357534906-18072001><FONT face=verdana>Edit the first entry in config.pm to your desired name and restart your apache server.</FONT></SPAN></DIV> <DIV><SPAN class=357534906-18072001>This will help</SPAN></DIV> <DIV><SPAN class=357534906-18072001></SPAN> </DIV> <DIV><SPAN class=357534906-18072001><FONT face=verdana>Lars</FONT></SPAN></DIV> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <DIV></DIV> <DIV align=left class=OutlookMessageHeader dir=ltr lang=de><FONT face=Tahoma>-----Ursprüngliche Nachricht-----<BR><B>Von:</B> lao nightwolf [mailto:lao_nightwolf@hotmail.com] <BR><B>Gesendet:</B> Mittwoch, 18. Juli 2001 08:39<BR><B>An:</B> rt-users@lists.fsck.com<BR><B>Betreff:</B> [rt-users] RT 2.0.1 email header/web ui<BR><BR></FONT></DIV> <DIV>hello,</DIV> <DIV><BR>how can you you change the RT/example.com: Ticket #371 in the main<BR>windows via the Web UI?<BR>This is also in the From field of an email.. and I can't change it.. (example.com)<BR><BR>It seems to be that the config.pm hasn't any effect anymore after first time<BR>installation?<BR><BR>Best Regards,<BR>Any help would be great...<BR><BR>All the best!<BR>Lao<BR></DIV><BR clear=all> <HR> Get more from the Web. FREE MSN Explorer download : <A href="http://explorer.msn.com/">http://explorer.msn.com</A><BR> <P></P></BLOCKQUOTE></BLOCKQUOTE><BR clear=all> <HR> Get more from the Web. FREE MSN Explorer download : <A href="http://explorer.msn.com/">http://explorer.msn.com</A><BR> <P></P></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML><br clear=all><hr>Get more from the Web. 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