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<DIV><FONT face=Arial size=2>This is just one for the archives... detailing how
we solved a problem...</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>The error message we were getting was </FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>" The specified template is missing or
inaccessable.<BR> (/usr/local/rt/etc/templates/queues/EduTech/autoreply)<BR> However,
the custom content which was supposed to fill the template was:"</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>We had set </FONT></DIV>
<DIV><FONT face=Arial size=2>$ chmod 755
/usr/local/rt/etc/templates/queues/EduTech/*</FONT></DIV>
<DIV><FONT face=Arial size=2>$ chown rt:rt
/usr/local/rt/etc/templates/queues/EduTech/*</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>with the <BR>
$rtuser="rt";<BR> $rtgroup="rt";</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Settings in our config.pm, so why was it that rt
couldn't find the templates I hear you ask?!?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Well I believe that we *may* have not have created
the rt user before making the install files. So I'm gonna suggest that on
install rt may get the uid of the user and use *that* to set the user it
runs as at compile time.</FONT></DIV>
<DIV><FONT face=Arial size=2>So I changed to the rt install directory and did a
</FONT></DIV>
<DIV><FONT face=Arial size=2>$ make upgrade</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>and this completely fixed out problems...
</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Hope that helps someone out there!</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>-Dan McLean</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2><A
href="mailto:danmc@chariot.net.au">danmc@chariot.net.au</A></FONT></DIV>
<DIV> </DIV>
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