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<TITLE>RE: [rt-users] Error using SelfService</TITLE>
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<P><FONT SIZE=2>Yes I have, but it makes no difference. </FONT>
</P>
<P><FONT SIZE=2>Also it seems to be coming up with another error when you try and take or display a ticket in the normal WebUI:</FONT>
</P>
<P><FONT SIZE=2>component stack: /Ticket/Elements/ShowTransaction [standard]</FONT>
<BR><FONT SIZE=2>/Ticket/Elements/ShowHistory [standard]</FONT>
<BR><FONT SIZE=2>/Ticket/Display.html [standard]</FONT>
<BR><FONT SIZE=2>/autohandler [standard]</FONT>
<BR><FONT SIZE=2> </FONT>
<BR><FONT SIZE=2>code stack: /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction:79</FONT>
<BR><FONT SIZE=2>/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory:29</FONT>
<BR><FONT SIZE=2>/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html:124</FONT>
<BR><FONT SIZE=2>/usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:66</FONT>
<BR><FONT SIZE=2> </FONT>
<BR><FONT SIZE=2> </FONT>
</P>
<P><FONT SIZE=2>raw_error</FONT>
</P>
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<P><FONT SIZE=2>raw error: </FONT>
</P>
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<P><FONT SIZE=2>error while executing /Ticket/Elements/ShowTransaction [standard]:</FONT>
<BR><FONT SIZE=2>RT::Attachment::Parent Unimplemented in HTML::Mason::Commands. (/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line 79) </FONT></P>
<P><FONT SIZE=2>HTML::Mason::Interp::__ANON__('RT::Attachment::Parent Unimplemented in HTML::Mason::Commands. (...') called at /usr/local/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 454</FONT></P>
<P><FONT SIZE=2>DBIx::SearchBuilder::Record::AUTOLOAD('RT::Attachment=HASH(0x8cd4868)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line 79</FONT></P>
<P><FONT SIZE=2>HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, 'Collapsed', 0) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131</FONT></P>
<P><FONT SIZE=2>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d3c500)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, 'Collapsed', ...) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT></P>
<P><FONT SIZE=2>eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT>
<BR><FONT SIZE=2>HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', 'ShowTransaction', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, ...) called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory line 29</FONT></P>
<P><FONT SIZE=2>HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131</FONT></P>
<P><FONT SIZE=2>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d1e168)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT></P>
<P><FONT SIZE=2>eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT>
<BR><FONT SIZE=2>HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', '/Ticket/Elements/ShowHistory', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 124</FONT></P>
<P><FONT SIZE=2>HTML::Mason::Commands::__ANON__('id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131</FONT></P>
<P><FONT SIZE=2>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c5244c)', 'id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT></P>
<P><FONT SIZE=2>eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT>
<BR><FONT SIZE=2>HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', 'HTML::Mason::Component::FileBased=HASH(0x8c5244c)', 'id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316</FONT></P>
<P><FONT SIZE=2>HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line 66</FONT></P>
<P><FONT SIZE=2>HTML::Mason::Commands::__ANON__('id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131</FONT></P>
<P><FONT SIZE=2>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8617344)', 'id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT></P>
<P><FONT SIZE=2>eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT>
<BR><FONT SIZE=2>HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', 'HASH(0x8da29dc)', 'HTML::Mason::Component::FileBased=HASH(0x8617344)', 'id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159</FONT></P>
<P><FONT SIZE=2>eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159</FONT>
<BR><FONT SIZE=2>HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', '/Ticket/Display.html', 'id', 2) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914</FONT></P>
<P><FONT SIZE=2>HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0x8b451f4)', 'Apache=SCALAR(0x8c5f758)', 'HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560</FONT></P>
<P><FONT SIZE=2>eval {...} called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560</FONT>
<BR><FONT SIZE=2>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8b451f4)', 'Apache=SCALAR(0x8c5f758)') called at /usr/local/rt2/bin/webmux.pl line 158</FONT></P>
<P><FONT SIZE=2>RT::Mason::handler('Apache=SCALAR(0x8c5f758)') called at /dev/null line 0</FONT>
<BR><FONT SIZE=2>eval {...} called at /dev/null line 0 </FONT>
</P>
<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Jesse Vincent [<A HREF="mailto:jesse@bestpractical.com">mailto:jesse@bestpractical.com</A>]</FONT>
<BR><FONT SIZE=2>Sent: 05 September 2001 17:33</FONT>
<BR><FONT SIZE=2>To: Fergus Mount</FONT>
<BR><FONT SIZE=2>Cc: rt-users@fsck.com</FONT>
<BR><FONT SIZE=2>Subject: Re: [rt-users] Error using SelfService</FONT>
</P>
<BR>
<P><FONT SIZE=2>have you stopped and started apache since upgrading to 2.0.6?</FONT>
</P>
<BR>
<P><FONT SIZE=2>On Wed, Sep 05, 2001 at 05:27:23PM +0100, Fergus Mount wrote:</FONT>
<BR><FONT SIZE=2>> I am getting this error when using the self service area of RT2 I have</FONT>
<BR><FONT SIZE=2>> 2.0.6, and I have tried with different user, but everytime I get this error.</FONT>
<BR><FONT SIZE=2>> A user can create a ticket in the standard WebUI and it works fine. I</FONT>
<BR><FONT SIZE=2>> checked to see if the dependencies are up to date and they are fine</FONT>
<BR><FONT SIZE=2>> according to 'make testdeps'. </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Thanks </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> here is the error:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Mason error</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> component stack: /SelfService/Display.html [standard]</FONT>
<BR><FONT SIZE=2>> /autohandler [standard]</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> code stack: :</FONT>
<BR><FONT SIZE=2>> /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> raw_error</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> raw error: </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> error while executing /SelfService/Display.html [standard]:</FONT>
<BR><FONT SIZE=2>> Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at</FONT>
<BR><FONT SIZE=2>> /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44,</FONT>
<BR><FONT SIZE=2>> line 41.</FONT>
<BR><FONT SIZE=2>> HTML::Mason::Interp::__ANON__('Undefined subroutine</FONT>
<BR><FONT SIZE=2>> &HTML::Mason::Commands::MakeMIMEEntity call...') called at</FONT>
<BR><FONT SIZE=2>> /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44</FONT>
<BR><FONT SIZE=2>> HTML::Mason::Commands::__ANON__('Requestors', 'fergus@realise.com', 'Cc',</FONT>
<BR><FONT SIZE=2>> '', 'Subject', 'Test', 'Queue', 1, ...) called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131</FONT>
<BR><FONT SIZE=2>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40</FONT>
<BR><FONT SIZE=2>> c)', 'Requestors', 'fergus@realise.com', 'Cc', '', 'Subject', 'Test',</FONT>
<BR><FONT SIZE=2>> 'Queue', ...) called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT>
<BR><FONT SIZE=2>> eval {...} called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT>
<BR><FONT SIZE=2>> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b</FONT>
<BR><FONT SIZE=2>> 28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors',</FONT>
<BR><FONT SIZE=2>> 'fergus@realise.com', 'Cc', '', 'Subject', 'Test', ...) called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316</FONT>
<BR><FONT SIZE=2>> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x</FONT>
<BR><FONT SIZE=2>> 8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line</FONT>
<BR><FONT SIZE=2>> 52</FONT>
<BR><FONT SIZE=2>> HTML::Mason::Commands::__ANON__('Requestors', 'fergus@realise.com', 'Cc',</FONT>
<BR><FONT SIZE=2>> '', 'Subject', 'Test', 'Queue', 1, ...) called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131</FONT>
<BR><FONT SIZE=2>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660</FONT>
<BR><FONT SIZE=2>> c)', 'Requestors', 'fergus@realise.com', 'Cc', '', 'Subject', 'Test',</FONT>
<BR><FONT SIZE=2>> 'Queue', ...) called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT>
<BR><FONT SIZE=2>> eval {...} called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653</FONT>
<BR><FONT SIZE=2>> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b</FONT>
<BR><FONT SIZE=2>> 28)', 'HASH(0x8dc6d5c)',</FONT>
<BR><FONT SIZE=2>> 'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors',</FONT>
<BR><FONT SIZE=2>> 'fergus@realise.com', 'Cc', '', 'Subject', ...) called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159</FONT>
<BR><FONT SIZE=2>> eval {...} called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159</FONT>
<BR><FONT SIZE=2>> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b</FONT>
<BR><FONT SIZE=2>> 28)', '/SelfService/Display.html', 'Requestors', 'fergus@realise.com', 'Cc',</FONT>
<BR><FONT SIZE=2>> '', 'Subject', 'Test', ...) called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914</FONT>
<BR><FONT SIZE=2>> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS</FONT>
<BR><FONT SIZE=2>> H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)',</FONT>
<BR><FONT SIZE=2>> 'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560</FONT>
<BR><FONT SIZE=2>> eval {...} called at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560</FONT>
<BR><FONT SIZE=2>> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(</FONT>
<BR><FONT SIZE=2>> 0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at</FONT>
<BR><FONT SIZE=2>> /usr/local/rt2/bin/webmux.pl line 158</FONT>
<BR><FONT SIZE=2>> RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line 0</FONT>
<BR><FONT SIZE=2>> eval {...} called at /dev/null line 0</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> ----------------------------------------------------------------</FONT>
<BR><FONT SIZE=2>> Fergus Mount Systems Support</FONT>
<BR><FONT SIZE=2>> 0131 476 6000 Realise Ltd</FONT>
<BR><FONT SIZE=2>> fergus@realise.com www.realise.com</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> __________________________________________________ </FONT>
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<BR><FONT SIZE=2>> electronic message in error, please notify us by telephone on 0131 476 6000</FONT>
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</P>
<P><FONT SIZE=2>-- </FONT>
<BR><FONT SIZE=2><A HREF="http://www.bestpractical.com/products/rt" TARGET="_blank">http://www.bestpractical.com/products/rt</A> -- Trouble Ticketing. Free.</FONT>
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