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<TITLE>some RT2 features and questions</TITLE>
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<P><FONT SIZE=2>Some questions which I couldn't answer from reading the docs :</FONT>
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<P><FONT SIZE=2>- using keywords in tickets</FONT>
<BR><FONT SIZE=2> Can I assign *values* to keywords or can I just add one or more</FONT>
<BR><FONT SIZE=2> *predefined* keywords to the ticket?</FONT>
<BR><FONT SIZE=2> The idea is for instance to have a keyword SerialNumber and assign</FONT>
<BR><FONT SIZE=2> a value to it. In case that assigning values is possible, can</FONT>
<BR><FONT SIZE=2> I input arbitratry values, or only can I only choose from a</FONT>
<BR><FONT SIZE=2> predefined list of values?</FONT>
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<P><FONT SIZE=2>- MIME and Greek font support (charset="iso-8859-7")</FONT>
<BR><FONT SIZE=2> Any caveats here?</FONT>
<BR><FONT SIZE=2> Can MIME incoming e-mail be handled or is there still some</FONT>
<BR><FONT SIZE=2> kind of "stripmime" trick needed? (see RT1 FAQ)</FONT>
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<P><FONT SIZE=2>- linking to other tickets</FONT>
<BR><FONT SIZE=2> I would like to link to other tickets in a non-hierarchical way,</FONT>
<BR><FONT SIZE=2> for example to tickets in which a similar problem was solved.</FONT>
<BR><FONT SIZE=2> Is it possible to refer/relate from one ticket to</FONT>
<BR><FONT SIZE=2> any arbitrary other ticket?</FONT>
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<P><FONT SIZE=2>- attachments</FONT>
<BR><FONT SIZE=2> I read there is support for attachments in RT2...</FONT>
<BR><FONT SIZE=2> how are they linked to tickets? Via "References" ?</FONT>
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<P><FONT SIZE=2>Thanks !!!</FONT>
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<P><FONT SIZE=2>Patrick De Muynck</FONT>
<BR><FONT SIZE=2>Dreamtech Information Systems, Athens/Greece</FONT>
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