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<DIV><SPAN class=015510312-07092001>Hi lao,</SPAN></DIV>
<DIV><SPAN class=015510312-07092001></SPAN> </DIV>
<DIV><SPAN class=015510312-07092001>We successfully created multiple queues and
corresponding groups to view them, as well as a group to oversee all
queues. The setup is as follows:</SPAN></DIV>
<DIV><SPAN class=015510312-07092001></SPAN> </DIV>
<DIV><SPAN class=015510312-07092001>Note that no-one belongs in multiple groups
...</SPAN></DIV>
<DIV><SPAN class=015510312-07092001></SPAN> </DIV>
<DIV><SPAN class=015510312-07092001>For Queue1 : </SPAN></DIV>
<DIV><SPAN class=015510312-07092001>Configuration | Queues | Group Rights |
</SPAN><SPAN class=015510312-07092001></SPAN></DIV>
<DIV><SPAN class=015510312-07092001> Group1 : CreateTicket,
ModifyTicket, ReplyToTicket, SeeQueue, ShowTicket, Watch,
WatchAsAdminCc</SPAN></DIV>
<DIV><SPAN class=015510312-07092001></SPAN> </DIV>
<DIV><SPAN class=015510312-07092001>For Queue2 :</SPAN></DIV>
<DIV><SPAN class=015510312-07092001>
<DIV><SPAN class=015510312-07092001>Configuration | Queues | Group Rights |
</SPAN></DIV>
<DIV><SPAN class=015510312-07092001> Group2 : CreateTicket,
ModifyTicket, ReplyToTicket, SeeQueue, ShowTicket, Watch,
WatchAsAdminCc</SPAN></DIV>
<DIV><SPAN class=015510312-07092001></SPAN> </DIV>
<DIV><SPAN class=015510312-07092001>etc...</SPAN></DIV>
<DIV><SPAN class=015510312-07092001></SPAN> </DIV>
<DIV><SPAN class=015510312-07092001>For MainQueue :</SPAN></DIV>
<DIV><SPAN class=015510312-07092001>
<DIV><SPAN class=015510312-07092001>Configuration | Queues | Group Rights |
</SPAN></DIV>
<DIV><SPAN class=015510312-07092001> MainGroup : CreateTicket,
ModifyTicket, ReplyToTicket, SeeQueue, ShowTicket, Watch,
WatchAsAdminCc</SPAN></DIV>
<DIV> </DIV>
<DIV><SPAN class=015510312-07092001>Global : </SPAN></DIV>
<DIV><SPAN class=015510312-07092001>Configuration | Global | Group Rights
|</SPAN></DIV>
<DIV><SPAN class=015510312-07092001> Everyone :
CreateTicket</SPAN></DIV>
<DIV><SPAN class=015510312-07092001> Owner : CommentOnTicket,
DeleteTicket, ModifyTicket, ReplyToTicket, ShowTicket</SPAN></DIV>
<DIV><SPAN class=015510312-07092001> MainGroup : CreateTicket,
ModifyTicket, ReplyToTicket, SeeQueue, ShowTicket, Watch,
WatchAsAdminCc</SPAN></DIV>
<DIV><SPAN class=015510312-07092001></SPAN> </DIV>
<DIV><SPAN class=015510312-07092001>Some of this is duplication of rights, but
it works.</SPAN></DIV>
<DIV> </DIV>
<DIV><FONT face=verdana><SPAN class=015510312-07092001>I hope this is set
up clear enough to understand.</SPAN></FONT></DIV>
<DIV> </DIV>
<DIV><SPAN class=015510312-07092001>Rehan van der Merwe</SPAN></DIV>
<DIV><SPAN class=015510312-07092001></SPAN> </DIV>
<DIV><SPAN
class=015510312-07092001></SPAN> </DIV></SPAN></DIV></SPAN></DIV>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV align=left class=OutlookMessageHeader dir=ltr><FONT
face=Tahoma>-----Original Message-----<BR><B>From:</B> lao nightwolf
[mailto:lao_nightwolf@hotmail.com]<BR><B>Sent:</B> 07 September 2001
13:52<BR><B>To:</B> rt-users@lists.fsck.com<BR><B>Subject:</B> [rt-users]
adding a specific user to see/create tickets on 1 queue<BR><BR></DIV></FONT>
<DIV>Hello,</DIV>
<DIV> </DIV>
<DIV>Is there a possibility for us to create a queue that only a certain group
of users can get into?</DIV>
<DIV>And so just see the tickets of that member group?</DIV>
<DIV> </DIV>
<DIV>We would have 2 queue's:</DIV>
<DIV> </DIV>
<DIV>tech-queue</DIV>
<DIV>network-queue</DIV>
<DIV> </DIV>
<DIV>f.e. we have user1 till user5 and user6 till user10.</DIV>
<DIV> </DIV>
<DIV>I want that user1 till 5 can create tickets and see the queue on the
tech-queue</DIV>
<DIV>and user6-10 can only view/create tickets on the network-queue.</DIV>
<DIV> </DIV>
<DIV>Can someone help me with this, I couldn't find a solution..</DIV>
<DIV> </DIV>
<DIV>Thanks in advance..</DIV>
<DIV> </DIV>
<DIV>Cheers,</DIV>
<DIV>lao</DIV>
<DIV><BR><BR>lao nightwolf -ansi/ascii/vga drawer/demo coder/txt</DIV><BR
clear=all>
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