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<TITLE>RE: [rt-users] Email from Web interface?</TITLE>
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<P><FONT SIZE=2>I think I know that one..... </FONT>
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<P><FONT SIZE=2>RT is very smart, it knows who is logged on the web and what is email is.</FONT>
<BR><FONT SIZE=2>When an action implies sending a mail, and the mail address is the same as the address for the logged person, it does not sent the mail probably because you are supposed to know what you are doing, son you don't need a copy)</FONT></P>
<P><FONT SIZE=2>It makes testing a bit difficult, you have to define 2 different addresses for yourself, one associated with your login, and one to send the mail to.</FONT></P>
<P><FONT SIZE=2>This is only guesses from my own experience facing the same behaviour.</FONT>
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<P><FONT SIZE=2>Blaise</FONT>
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<P><FONT SIZE=2>-----Message d'origine-----</FONT>
<BR><FONT SIZE=2>De : Phil Homewood [<A HREF="mailto:pdh@moreton.com.au" TARGET="_blank">mailto:pdh@moreton.com.au</A>]</FONT>
<BR><FONT SIZE=2>Envoyé : mardi 11 septembre 2001 00:02</FONT>
<BR><FONT SIZE=2>À : Russ Johnson</FONT>
<BR><FONT SIZE=2>Cc : rt-users@lists.fsck.com</FONT>
<BR><FONT SIZE=2>Objet : Re: [rt-users] Email from Web interface?</FONT>
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<P><FONT SIZE=2>Russ Johnson wrote:</FONT>
<BR><FONT SIZE=2>> 1> Send a message to the queue.</FONT>
<BR><FONT SIZE=2>> 2> The same person who requests, becomes the owner.</FONT>
<BR><FONT SIZE=2>> 3> When this person puts a reply on the ticket, from within the web ui, </FONT>
<BR><FONT SIZE=2>> it's recorded on the ticket, but no email goes out to that person (the </FONT>
<BR><FONT SIZE=2>> requestor).</FONT>
<BR><FONT SIZE=2>> 4> If another user puts a reply on the ticket, the requestor DOES get an email.</FONT>
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<P><FONT SIZE=2><A HREF="http://www.helgrim.com/rtdocs/faq.html#65" TARGET="_blank">http://www.helgrim.com/rtdocs/faq.html#65</A></FONT>
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<P><FONT SIZE=2>What you are seeing is correct behaviour.</FONT>
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