Hmm. I see... well it looks as if one has to create a ticket, submit it, then open "keywords", add the keyword(s) and then submit again...
But unfortunately the keyword field doesn't appear when I do the search as you describe below .. blast



On Mon, 24 Sep 2001 12:37:38 -0700 (PDT), marc@precipice.org wrote:

> 
> I think that both the things you describe are intended functionality, and
> are the same in 2.0.7.  Keywords are added after the ticket has been
> created.  On search, if you added your keyword selection to a specific
> queue, first do a search for "Queue is <queue-name>" then look at the
> search form at the bottom of the results.  You should see your keywords
> there.
> 
> Hope this helps...
> 
> Marc Hedlund 
> e: marc at precipice dot org
> 
> On Mon, 24 Sep 2001 hsinclai@speakeasy.net wrote:
> 
> > Marc,
> > 
> > I am on 2.0.6 right now and this is probably what's wrong...
> > 
> > After creating keywords and activating them in a queue, when creating
> > a ticket in that queue, there is no way to include a keyword -- see no
> > field or drop-down listbox. Until later that is, after the ticket is
> > "created". Is this correct?
> > 
> > Also, there is no keyword field to use as criteria when opening a new
> > search.
> > 
> > -Harold
> > 
> > 
> > On Mon, 24 Sep 2001 12:23:23 -0700 (PDT), marc@precipice.org wrote:
> > 
> > > 
> > > Harold,
> > > 
> > > I was writing against RT-2.0.7.  Did I get something wrong?  Let me
> > > know...
> > > 
> > > Marc Hedlund 
> > > e: marc at precipice dot org
> > > 
> > > On Mon, 24 Sep 2001 hsinclai@speakeasy.net wrote:
> > > 
> > > > Marc,
> > > > The howto is very useful, but I'm wondering what version of RT you are using ... I'm not getting the exact functionality you are describing..
> > > > 
> > > > Thanks,
> > > > Harold
> > > > 
> > 
> 
> 
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