<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META NAME="Generator" CONTENT="MS Exchange Server version 5.5.2653.12">
<TITLE>Cannot use RT's web interface</TITLE>
</HEAD>
<BODY>
<P><FONT SIZE=2>Hello,</FONT>
</P>
<P><FONT SIZE=2>I installed Rt.2.0.6 and all dependent modules on an IBM Netfinity running RedHat Linux 7.2.</FONT>
<BR><FONT SIZE=2>The following is the output of "uname -a", I will enclose all ouput in ():</FONT>
<BR><FONT SIZE=2>(</FONT>
<BR><FONT SIZE=2>Linux itdbs 2.4.2-2smp #1 SMP Sun Apr 8 20:21:34 EDT 2001 i686 unknown</FONT>
<BR><FONT SIZE=2>)</FONT>
</P>
<P><FONT SIZE=2>httpd -v gives:</FONT>
<BR><FONT SIZE=2>(</FONT>
<BR><FONT SIZE=2>Server version: Apache/1.3.19 (Unix) (Red-Hat/Linux)</FONT>
<BR><FONT SIZE=2>Server built: Mar 29 2001 12:52:37</FONT>
<BR><FONT SIZE=2>)</FONT>
</P>
<P><FONT SIZE=2>httpd -l gives:</FONT>
<BR><FONT SIZE=2>(</FONT>
<BR><FONT SIZE=2>Compiled-in modules:</FONT>
<BR><FONT SIZE=2> http_core.c</FONT>
<BR><FONT SIZE=2> mod_so.c</FONT>
<BR><FONT SIZE=2>suexec: enabled; valid wrapper /usr/sbin/suexec</FONT>
<BR><FONT SIZE=2>)</FONT>
</P>
<P><FONT SIZE=2>http error_log:</FONT>
<BR><FONT SIZE=2>(</FONT>
<BR><FONT SIZE=2>[Thu Sep 27 04:02:21 2001] [notice] Apache/1.3.19 (Unix) (Red-Hat/Linux) mod_ss</FONT>
<BR><FONT SIZE=2>l/2.8.1 OpenSSL/0.9.6 DAV/1.0.2 PHP/4.0.4pl1 mod_perl/1.24_01 configured -- resu</FONT>
<BR><FONT SIZE=2>ming normal operations</FONT>
<BR><FONT SIZE=2>[Thu Sep 27 04:02:21 2001] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin</FONT>
<BR><FONT SIZE=2>/suexec)</FONT>
<BR><FONT SIZE=2>)</FONT>
</P>
<P><FONT SIZE=2>The DocumentRoot is /opt/rt2/WebRT/html. When I access the DocumentRoot, the index.html is displayed as the following:</FONT>
<BR><FONT SIZE=2>(</FONT>
<BR><FONT SIZE=2><& /Elements/Header, Title=>"Start page", Refresh => $session{'home_refresh_interval'} &> <& /Elements/Tabs, current_toptab => '' &> <& /Elements/MyTickets &> </FONT></P>
<P><FONT SIZE=2><& /Elements/MyRequests &> <& /Elements/Quicksearch &> </FONT>
</P>
<P><FONT SIZE=2><& /Elements/Refresh, Name => 'HomeRefreshInterval', Default => $session {'home_refresh_interval'} &> </FONT>
<BR><FONT SIZE=2> </FONT>
<BR><FONT SIZE=2><%init> if ($ARGS{'HomeRefreshInterval'}) { $session{'home_refresh_interval'} = $ARGS{'HomeRefreshInterval'}; } </FONT>
</P>
<P><FONT SIZE=2>)</FONT>
</P>
<P><FONT SIZE=2>There is a Go! button above the last line on the right side of IE browser. Clicking on the Go! button goes nowhere. Does anyone know what I did wrong or what is missing?</FONT></P>
<BR>
<P><FONT SIZE=2>PLease donot reply to jwong@tonbu.com.</FONT>
</P>
<P><FONT SIZE=2>Thanks in advance!</FONT>
</P>
<P><FONT SIZE=2>john wong</FONT>
<BR><FONT SIZE=2>jwong@tonbu.com</FONT>
</P>
</BODY>
</HTML>