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<P><FONT SIZE=2 FACE="Arial">My setup:</FONT>
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<P><FONT SIZE=2 FACE="Arial">RedHat 7.1 box (PC)</FONT>
<BR><FONT SIZE=2 FACE="Arial">RT: version 2.0.7</FONT>
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<P><FONT SIZE=2 FACE="Arial">my /etc/aliases:</FONT>
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<P><FONT SIZE=2 FACE="Arial">rt-comment: |"/opt/rt2/bin/rt-mailgate --queue general --action comment"</FONT>
<BR><FONT SIZE=2 FACE="Arial">rt: |"/opt/rt2/bin/rt-mailgate --queue general --action correspond"</FONT>
<BR><FONT SIZE=2 FACE="Arial">rt-requests-comment: |"/opt/rt2/bin/rt-mailate --queue rt-requests --action comment"</FONT>
<BR><FONT SIZE=2 FACE="Arial">rt-requests: |"/opt/rt2/bin/rt-mailgate --queue rt-requests --action correspond"</FONT>
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<P><FONT SIZE=2 FACE="Arial">I installed all packages, no problems. Got the web interface working.</FONT>
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<P><FONT SIZE=2 FACE="Arial">Now, working on the e-mail gateway, and I am having the following problem:</FONT>
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<P><FONT SIZE=2 FACE="Arial">When I try to e-mail to rt or rt-requests (two aliases), I get the following e-mail (I e-mailed from the localhost to rt@localhost and to rt-requests@localhost):</FONT></P>
<P><FONT SIZE=2 FACE="Arial">The original message was received at Sat, 6 Oct 2001 12:07:28 -0700</FONT>
<BR><FONT SIZE=2 FACE="Arial">from root@localhost</FONT>
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<P><FONT SIZE=2 FACE="Arial"> ----- The following addresses had permanent fatal errors -----</FONT>
<BR><FONT SIZE=2 FACE="Arial">|"/opt/rt2/bin/rt-mailgate --queue general --action correspond"</FONT>
<BR><FONT SIZE=2 FACE="Arial"> (reason: 2)</FONT>
<BR><FONT SIZE=2 FACE="Arial"> (expanded from: <rt@localhost>)</FONT>
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<P><FONT SIZE=2 FACE="Arial"> ----- Transcript of session follows -----</FONT>
<BR><FONT SIZE=2 FACE="Arial">Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib</FONT>
<BR><FONT SIZE=2 FACE="Arial">/usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1</FONT>
<BR><FONT SIZE=2 FACE="Arial">/usr/local/lib/perl5/site_perl/5.6.1/i686-linux /usr/local/lib/perl5/site_perl/5.6.1</FONT>
<BR><FONT SIZE=2 FACE="Arial">/usr/local/lib/perl5/site_perl .) at /opt/rt2/lib/RT/Interface/Email.pm line 96.</FONT>
<BR><FONT SIZE=2 FACE="Arial">BEGIN failed--compilation aborted at /opt/rt2/lib/RT/Interface/Email.pm line 96.</FONT>
<BR><FONT SIZE=2 FACE="Arial">Compilation failed in require at /etc/smrsh/rt-mailgate line 30.</FONT>
<BR><FONT SIZE=2 FACE="Arial">BEGIN failed--compilation aborted at /etc/smrsh/rt-mailgate line 30.</FONT>
<BR><FONT SIZE=2 FACE="Arial">554 5.3.0 unknown mailer error 2</FONT>
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<P><FONT SIZE=2 FACE="Arial">I checked and the config.pm file *is* there, in /opt/rt2/etc. I even moved it to /opt/rt2/lib and to /usr/local/lib/perl5/5.6.1, but still no luck. I've read ALL archives and tried a lot of suggestions, but nothing worked for me yet.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">What I also found out is that I cannot e-mail to the above aliases from any other box either--that's why I decided to e-mail from localhost to localhost to see if I can fix that one first.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">How can I get it working? </FONT>
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<P><FONT SIZE=2 FACE="Arial">Thanks,</FONT>
<BR><FONT SIZE=2 FACE="Arial">--Ed.</FONT>
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