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<P><FONT SIZE=2 FACE="Arial">Hi All. New user here (and loving RT, BTW!) so be forewarned ;) </FONT>
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<P><FONT SIZE=2 FACE="Arial">Here's the problem I am having. I have the general queue set up and working fine, except for one point. I have a Ticket that is has a requestors (lalford and masyler) and a cc (ahooks). </FONT></P>
<P><FONT SIZE=2 FACE="Arial">I have Global group rights set up (amongst permissions, none of which should conflict. No queue permissions at all, so I'm guess that doesn't conflict?!?!) as follows:</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Cc: CommentOnTicket, ReplyToTicket</FONT>
<BR><FONT SIZE=2 FACE="Arial">Requestor: CommentOnTicket, ReplyToTicket</FONT>
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<P><FONT SIZE=2 FACE="Arial">OK. Here's the problem. Requestors can reply to the ticket, and all works fine (the reply is recorded), HOWEVER, Ccs get a permission denied error.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Anyone have any ideas? I'm running 2.0.8, BTW. If there's any further info I can give to help diagnose (or fix) this problem, I'll be glad to help!</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Thanks!</FONT>
<BR><FONT SIZE=2 FACE="Arial">Bruce Tenison</FONT>
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