<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>Message</TITLE>
<META content="MSHTML 5.00.3315.2870" name=GENERATOR></HEAD>
<BODY>
<DIV> </DIV>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV align=left class=OutlookMessageHeader dir=ltr><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Rehan van der Merwe
<BR><B>Sent:</B> Tuesday, October 23, 2001 10:37 PM<BR><B>To:</B> 'Greg
Smythe'<BR><B>Subject:</B> RE: [rt-users] Nonprivileged
logins..<BR><BR></DIV></FONT>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=861472720-23102001>Hi
Greg,</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=861472720-23102001></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=861472720-23102001>You
dont need to grant everyone the right to see the queue, merely to create
tickets as a global right for 'Everybody'. </SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=861472720-23102001></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=861472720-23102001>RT
does in fact create a non-priviledged user when said person creates a ticket
via email.</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=861472720-23102001></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=861472720-23102001>I
make use of groups to limit access of certain individuals to certain
queues. I shy away from any individual user rights because its a
bitch to maintain.</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=861472720-23102001></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=861472720-23102001>Thus
: Global right for group 'Everyone' : CreateTicket</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=861472720-23102001>For
queue MyQueue: rights for MyGroup : SeeQueue, ModifyTickets, Reply
......</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=861472720-23102001></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=861472720-23102001>I
hope this helps.</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=861472720-23102001></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=861472720-23102001>Rehan van der Merwe</SPAN></FONT></DIV>
<BLOCKQUOTE>
<DIV align=left class=OutlookMessageHeader dir=ltr><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Greg Smythe
[mailto:gregs@Intellstat.com]<BR><B>Sent:</B> Tuesday, October 23, 2001
10:17 PM<BR><B>To:</B> 'rt-users@lists.fsck.com'<BR><B>Subject:</B> FW:
[rt-users] Nonprivileged logins..<BR><BR></DIV></FONT>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=660311320-23102001>I
didn't get any responses so I'm sending this again...
:-)</SPAN></FONT></DIV>
<DIV> </DIV>
<DIV><SPAN class=660311320-23102001><FONT color=#0000ff face=Arial
size=2>Also, is it possible to hide queues from users? I have to give
"Everybody" the right to see the queue to post tickets to it via email, but
I don't want some users seeing some of the queues. I didn't see a way to
Deny Access, only to Grant Access....</FONT></SPAN></DIV><!-- Converted from text/rtf format --><BR><BR><BR>
<P><SPAN lang=en-us><FONT face="Courier New"
size=2>-=-=-=-=-=-=-=-=-=-=-=-=-=-</FONT></SPAN> <BR><SPAN lang=en-us><FONT
face="Courier New" size=2>Greg Smythe</FONT></SPAN> <BR><SPAN
lang=en-us><FONT face="Courier New" size=2>SysAdmin</FONT></SPAN> <BR><SPAN
lang=en-us><FONT face="Courier New" size=2>Intellstat
Communications</FONT></SPAN> <BR><SPAN lang=en-us><FONT face="Courier New"
size=2>WA State Resident</FONT></SPAN> </P><BR>
<DIV></DIV>
<DIV align=left class=OutlookMessageHeader dir=ltr lang=en-us><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Greg Smythe
[mailto:gregs@intellstat.com] <BR><B>Sent:</B> Sunday, October 21, 2001 2:49
PM<BR><B>To:</B> 'rt-users@lists.fsck.com'<BR><B>Subject:</B> [rt-users]
Nonprivileged logins..<BR><BR></FONT></DIV>
<P><FONT face=Arial size=2>Hello --</FONT> </P>
<P><FONT face=Arial size=2>According to </FONT><A
href="http://www.helgrim.com/rtdocs/admin.html"><U><FONT color=#0000ff
face=Arial
size=2>http://www.helgrim.com/rtdocs/admin.html</FONT></U></A><FONT
face=Arial size=2> under =head4 there is supposed to be a way to allow Joe
Schmoe to submit a ticket request via the web interface without having a
login. How do I get to this? I tried just clicking the login button, setting
user to "unprivileged", etc. The docs even say that when an email is
submitted RT will create an unpriviledged user... </FONT></P>
<P><FONT face=Arial size=2>Thanks!</FONT> </P><BR><BR><BR>
<P><FONT face="Courier New" size=2>-=-=-=-=-=-=-=-=-=-=-=-=-=-</FONT>
<BR><FONT face="Courier New" size=2>Greg Smythe</FONT> <BR><FONT
face="Courier New" size=2>SysAdmin</FONT> <BR><FONT face="Courier New"
size=2>Intellstat Communications</FONT> <BR><FONT face="Courier New"
size=2>WA State Resident</FONT>
</P><BR><BR></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>