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<DIV><FONT face=Arial size=2>Hi Raymond,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I am willing to work on this. Infact I am also
stuck up on the same point.</FONT></DIV>
<DIV><FONT face=Arial size=2>By the way , you said that you used a script
<STRONG>install-sendmail</STRONG> to configure sendmail/rt-mailgate. Can you
please give the URL of this script ? I want to give it a try.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My problem is: when some User sends an email to <A
href="mailto:rt@mydomain.com">rt@mydomain.com</A> and <A
href="mailto:rt-comment@mydomain.com">rt-comment@mydomain.com</A> , it is not
able to generate a new TICKET in the system. Can somebody help me out please?
</FONT></DIV>
<DIV><FONT face=Arial size=2>I tried adding to lines in the file /etc/aliases
and also created a symlink in /etc/smrsh related to rt: and rt-comment, but no
luck.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks and regards,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Vinod</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=ray@lctn.k12.mn.us href="mailto:ray@lctn.k12.mn.us">Raymond
Norton</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=rt-users@lists.fsck.com
href="mailto:rt-users@lists.fsck.com">rt-users@lists.fsck.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, November 09, 2001 8:10
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [rt-users] newbie needs
help</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>I have received a lot of help from Greg, so I
want to give him a break. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have looked at the docs for setting up email
gateway, queues, etc.. but I really don't understand things enough to be
confident of making the necessary changes.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I would appreciate working with someone on this.
Greg has helped me get RT installed on RedHat 7.1. I also have configured
sendmail via the install-sendmail script. Is there anyone out there that can
work with me on this?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks in advance.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Raymond
Norton</FONT></DIV></BLOCKQUOTE></BODY></HTML>