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<P><FONT SIZE=2 FACE="Arial">Hello --</FONT>
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<P><FONT SIZE=2 FACE="Arial">For some reason when a requestor mails in some correspondence to an open ticket, I see an event "</FONT><FONT FACE="Times New Roman">RT_System - Status changed from open to open" every time.</FONT></P>
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<P><FONT SIZE=2 FACE="Arial">Searching the list archives finds </FONT><A HREF="http://lists.fsck.com/pipermail/rt-users/2001-August/003649.html"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://lists.fsck.com/pipermail/rt-users/2001-August/003649.html</FONT></U></A><FONT SIZE=2 FACE="Arial">, the same problem, but there wasn't a resolution.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I'm running 2.0.8, mysql db on a rh 7.1. everything else works fine :)</FONT>
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<P><FONT SIZE=2 FACE="Courier New">TIA</FONT>
<BR><FONT SIZE=2 FACE="Courier New">-=-=-=-=-=-=-=-=-=-=-=-=-=-</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Greg Smythe</FONT>
<BR><FONT SIZE=2 FACE="Courier New">SysAdmin</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Intellstat Communications</FONT>
<BR><FONT SIZE=2 FACE="Courier New">WA State Resident</FONT>
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