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<TITLE>RE: [rt-users] Lost attachments</TITLE>
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<P><FONT SIZE=2>Isn't this related to the feature that when adding attachements in RT,</FONT>
<BR><FONT SIZE=2>they only get added to the ticket, and not sent as an attachement in</FONT>
<BR><FONT SIZE=2>the mail? I'm not into the internals of RT, but I suppose that the</FONT>
<BR><FONT SIZE=2>scrip/template combination you have set up doesn't send attachements</FONT>
<BR><FONT SIZE=2>from RT. What happens is probably that RT recieves the mail, parses it,</FONT>
<BR><FONT SIZE=2>saves it to a storage, and sends the content (without the attachement)</FONT>
<BR><FONT SIZE=2>according to the scrips. Take a look at the thread at</FONT>
<BR><FONT SIZE=2><A HREF="http://lists.fsck.com/pipermail/rt-users/2001-October/004721.html" TARGET="_blank">http://lists.fsck.com/pipermail/rt-users/2001-October/004721.html</A> for</FONT>
<BR><FONT SIZE=2>more about this.</FONT>
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<P><FONT SIZE=2>Perhaps you can modify the NotifyWithAttachment.pm found in the thread</FONT>
<BR><FONT SIZE=2>to do what you want.</FONT>
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<P><FONT SIZE=2>Regards,</FONT>
<BR><FONT SIZE=2>Andreas</FONT>
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<P><FONT SIZE=2>> -----Original Message-----</FONT>
<BR><FONT SIZE=2>> From: So ema [<A HREF="mailto:soema@hotmail.com">mailto:soema@hotmail.com</A>]</FONT>
<BR><FONT SIZE=2>> Sent: den 12 december 2001 20:33</FONT>
<BR><FONT SIZE=2>> To: rt-users@lists.fsck.com</FONT>
<BR><FONT SIZE=2>> Subject: [rt-users] Lost attachments</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Hi,</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> I have a problem with RT 2.0.9 that i haven't seen before on </FONT>
<BR><FONT SIZE=2>> this list: </FONT>
<BR><FONT SIZE=2>> File attachments are lost on the way out of the RT system. </FONT>
<BR><FONT SIZE=2>> Users can mail </FONT>
<BR><FONT SIZE=2>> attachments in to the system, and they show up and can be </FONT>
<BR><FONT SIZE=2>> downloaded from </FONT>
<BR><FONT SIZE=2>> the web interface, but none of the AdminCC's or Requestors see the </FONT>
<BR><FONT SIZE=2>> attachment on mail that they receive. I looked at my </FONT>
<BR><FONT SIZE=2>> sendmail logs and i </FONT>
<BR><FONT SIZE=2>> can see the attachment come in, and i can see the </FONT>
<BR><FONT SIZE=2>> multiple-recipient message </FONT>
<BR><FONT SIZE=2>> get sent out shortly after, but without the attachment.</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> I've checked config.pm, and all the attachment-related </FONT>
<BR><FONT SIZE=2>> options are set </FONT>
<BR><FONT SIZE=2>> appropriately. Is there some kind of RT log that i can check </FONT>
<BR><FONT SIZE=2>> to if it's </FONT>
<BR><FONT SIZE=2>> stripping attachments? How can i further debug this problem?</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Thanks for your help,</FONT>
<BR><FONT SIZE=2>> Mike</FONT>
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