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<TITLE>RE: [rt-users] 2.0.9 configuration/feature requests</TITLE>
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<P><FONT SIZE=2>Hi,</FONT>
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<P><FONT SIZE=2>Asked a very similar question here some weeks ago and got no answer. I would be very interested in anything you get on this. I even volunteer to write a documentation summary on how to use Web Options if I get enough material.</FONT></P>
<P><FONT SIZE=2>I need to change one column to put the real name instead of the email of each user. Looks simple from what I've seen of WepOptions, but still I did not manage.</FONT></P>
<P><FONT SIZE=2>Blaise </FONT>
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<P><FONT SIZE=2>-----Message d'origine-----</FONT>
<BR><FONT SIZE=2>De : Bill Petrisko [<A HREF="mailto:bill@limelightnetworks.COM" TARGET="_blank">mailto:bill@limelightnetworks.COM</A>]</FONT>
<BR><FONT SIZE=2>Envoyé : lundi 17 décembre 2001 22:22</FONT>
<BR><FONT SIZE=2>À : rt-users@lists.fsck.com</FONT>
<BR><FONT SIZE=2>Objet : [rt-users] 2.0.9 configuration/feature requests</FONT>
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<P><FONT SIZE=2>Still implementing rt2 -- looks great so far.</FONT>
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<P><FONT SIZE=2>A few configuration and/or feature requests:</FONT>
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<P><FONT SIZE=2>1) In config.pm, web header setup (%WebOptions):</FONT>
<BR><FONT SIZE=2> Is there a way to specify a specific Keyword to be listed for each</FONT>
<BR><FONT SIZE=2>ticket?</FONT>
<BR><FONT SIZE=2> (ie: I have a keyword 'Location' that would be useful to be listed in</FONT>
<BR><FONT SIZE=2>the summary.)</FONT>
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<P><FONT SIZE=2>2) Is there a way to have the number of transactions listed for each ticket</FONT>
<BR><FONT SIZE=2>in the ticket summary?</FONT>
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<P><FONT SIZE=2>3) Is there a list of legal variables for use in templates?</FONT>
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<P><FONT SIZE=2>4) Is there a list of legal variables/types/actions for use in the config.pm</FONT>
<BR><FONT SIZE=2>%WebOptions?</FONT>
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<P><FONT SIZE=2>5) Is there a way to change the system defaults on the 'ordering and</FONT>
<BR><FONT SIZE=2>sorting' section of the display page?</FONT>
<BR><FONT SIZE=2>5a) I would love to have the default for sorting results to be 'decending.'</FONT>
<BR><FONT SIZE=2>5b) It might be useful to set the refresh to 'every 10 minutes' by default.</FONT>
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<P><FONT SIZE=2>6) It would be very helpful to have a system-wide default option that</FONT>
<BR><FONT SIZE=2>reverses the history display (so history entries are listed from newest to</FONT>
<BR><FONT SIZE=2>oldest.)</FONT>
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<P><FONT SIZE=2>7) Are there any formal relationships between child/parent depends</FONT>
<BR><FONT SIZE=2>on/dependend on by -- ie: Is there a way to comment on all parents/children</FONT>
<BR><FONT SIZE=2>at once or resolve all parents/children at once/etc?</FONT>
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<P><FONT SIZE=2>Any pointers on if it is possible to do these things (or if they can be</FONT>
<BR><FONT SIZE=2>included as future feature enhancements) would be greatly appreciated.</FONT>
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<P><FONT SIZE=2>Other than that, I am really, really happy and impressed with RT2...</FONT>
<BR><FONT SIZE=2>although it is almost a little intimidating with all the options and</FONT>
<BR><FONT SIZE=2>configuration items- it seems that it can be configured to do just about</FONT>
<BR><FONT SIZE=2>anything (once I can figure it out :) )</FONT>
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<P><FONT SIZE=2>thanks</FONT>
<BR><FONT SIZE=2>bill</FONT>
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