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<DIV><FONT face=Arial size=2>Recently downloaded and attempting to install
Request Tracker. Took awhile to get all of the depends installed, but
finally got there...</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>We get the following when attempting to run the
make install:</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>samsabsd01# make install<BR>mkdir -p <A
href="file://usr/local/rt/bin">file://usr/local/rt/bin</A><BR>mkdir -p <A
href="file://usr/local/rt/WebRT/data">file://usr/local/rt/WebRT/data</A><BR>mkdir
-p <A
href="file://usr/local/rt/WebRT/sessiondata">file://usr/local/rt/WebRT/sessiondata</A><BR>mkdir
-p <A href="file://usr/local/rt/etc">file://usr/local/rt/etc</A><BR>mkdir -p <A
href="file://usr/local/rt/lib">file://usr/local/rt/lib</A><BR>mkdir -p <A
href="file://usr/local/rt/WebRT/html">file://usr/local/rt/WebRT/html</A><BR>mkdir
-p <A
href="file://usr/local/rt/local/WebRT/html">file://usr/local/rt/local/WebRT/html</A><BR>/usr/bin/perl
tools/initdb 'mysql' '/usr/local/bin/mysql' 'localhost' '' 'sams<BR>a' 'rt'
create<BR>Now creating a database for RT.<BR>Enter the mysql password for
samsa:<BR>Creating mysql database rt.<BR>DBD::mysql::db do failed: Can't create
database 'rt'. (errno: 13) at
/usr/local/<BR>lib/perl5/site_perl/5.005/DBIx/DataSource/Driver.pm line 77,
<STDIN> chunk 1.<BR>Can't create database 'rt'. (errno: 13) at
/usr/local/lib/perl5/site_perl/5.005/<BR>DBIx/DataSource/Driver.pm line 77,
<STDIN> chunk 1.<BR>*** Error code 35</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Stop in
/home/mstackhouse/rt/rt-2-0-11.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Any thoughts as to what the problem might be?
I suppose one of the dependant modules didn't install correctly, but don't know
what to do from here.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>We're relative newbies to Unix - been running our
Freebsd 4.2 machine for about 8 months or so.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Thanks for any assistance that anybody might
have...</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Mike Stackhouse</FONT></DIV>
<DIV><FONT face=Arial size=2>SAMSA, Inc.</FONT></DIV>
<DIV><FONT face=Arial size=2>Saginaw, Michigan - USA</FONT></DIV></BODY></HTML>