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<TITLE>RE: [rt-users] Preventing users from viewing other user info</TITLE>
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<P><FONT SIZE=2>No, in fact, I haven't figured this one out yet. I searched the manuals and the FAQs and found nothing helpful. I searched the mailing list archives and found a similar question from Jared Greeno on 17 Aug 2001. He didn't get an answer, either.</FONT></P>
<P><FONT SIZE=2>Jared, did you end up figuring this out?</FONT>
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<P><FONT SIZE=2>Jesse, throw us a bone here--at least write in and tell us "I dunno, it works for me". :-) It seems that at least three users have run into this problem.</FONT></P>
<P><FONT SIZE=2>Oh yeah, since I didn't say it in my earlier mail:</FONT>
<BR><FONT SIZE=2>RT 2.0.11pre</FONT>
<BR><FONT SIZE=2>Red Hat 7.1</FONT>
<BR><FONT SIZE=2>MySQL 3.23.47</FONT>
<BR><FONT SIZE=2>(ummm...anything else you need to know?)</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Paul Gallant [<A HREF="mailto:pgallant@hhnetwk.com">mailto:pgallant@hhnetwk.com</A>]</FONT>
<BR><FONT SIZE=2>Sent: Friday, January 11, 2002 5:16 PM</FONT>
<BR><FONT SIZE=2>To: Beachey, Kendric</FONT>
<BR><FONT SIZE=2>Subject: Re: [rt-users] Preventing users from viewing other user info</FONT>
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<P><FONT SIZE=2>Kendric,</FONT>
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<P><FONT SIZE=2>I saw your post to the rt-users group (attached below). </FONT>
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<P><FONT SIZE=2>I have the same problem with my RT system. Did you ever figure out what the problem is?</FONT>
<BR><FONT SIZE=2>I didn't see any responses to your question, so I'm hoping you figured it out yourself.</FONT>
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<P><FONT SIZE=2>pg</FONT>
<BR><FONT SIZE=2>pgallant@hhnetwk.com</FONT>
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<P><FONT SIZE=2>----- Original Message ----- </FONT>
<BR><FONT SIZE=2>From: Beachey, Kendric </FONT>
<BR><FONT SIZE=2>To: Rt-Users (E-mail) </FONT>
<BR><FONT SIZE=2>Sent: Thursday, January 10, 2002 4:31 PM</FONT>
<BR><FONT SIZE=2>Subject: RE: [rt-users] Preventing users from viewing other user info</FONT>
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<P><FONT SIZE=2>Hmm, I just gave this a try: I grabbed my user called "mrtest" and set him up like this: </FONT>
<BR><FONT SIZE=2>[x] Let this user access RT </FONT>
<BR><FONT SIZE=2>[ ] Let this user be granted rights </FONT>
<BR><FONT SIZE=2>Then I logged out, and logged back in as mrtest. </FONT>
<BR><FONT SIZE=2>Sure enough, I'm looking at the SelfService interface (I assume that's what this is, anyway). </FONT>
<BR><FONT SIZE=2>But clicking all the links just leaves me on the same page. Even "logout" doesn't work. I'll have to close my browser session and restart so I can login as myself again.</FONT></P>
<P><FONT SIZE=2>Do I have something misconfigured somewhere? In case it matters, mrtest does not have any open tickets, so nothing is showing up in his limited screen.</FONT></P>
<P><FONT SIZE=2>> -----Original Message----- </FONT>
<BR><FONT SIZE=2>> From: Sean Hussey [<A HREF="mailto:sean@thirteen.net">mailto:sean@thirteen.net</A>] </FONT>
<BR><FONT SIZE=2>> Sent: Thursday, January 10, 2002 3:22 PM </FONT>
<BR><FONT SIZE=2>> To: rt-users@lists.fsck.com </FONT>
<BR><FONT SIZE=2>> Subject: Re: [rt-users] Preventing users from viewing other user info </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> At that point, can they only then view tickets, or can they </FONT>
<BR><FONT SIZE=2>> still comment, </FONT>
<BR><FONT SIZE=2>> reply, etc? </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> At 04:14 PM 1/10/2002 -0500, Jesse Vincent wrote: </FONT>
<BR><FONT SIZE=2>> >Make them non-privileged users. This will force them to the </FONT>
<BR><FONT SIZE=2>> "SelfService" UI </FONT>
<BR><FONT SIZE=2>> >which will only let them see their own tickets. </FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> >On Thu, Jan 10, 2002 at 02:34:03PM -0500, Sean Hussey wrote: </FONT>
<BR><FONT SIZE=2>> > > Hi everyone, </FONT>
<BR><FONT SIZE=2>> > > </FONT>
<BR><FONT SIZE=2>> > > I'd like to use this system for my clients to login to </FONT>
<BR><FONT SIZE=2>> and check out the </FONT>
<BR><FONT SIZE=2>> > > status of certain projects, but I don't want them to be </FONT>
<BR><FONT SIZE=2>> able to click the </FONT>
<BR><FONT SIZE=2>> > > Configuration link and get information on my other </FONT>
<BR><FONT SIZE=2>> clients through the </FONT>
<BR><FONT SIZE=2>> > > Users menu. Is there a way to disable that access? </FONT>
<BR><FONT SIZE=2>> > > </FONT>
<BR><FONT SIZE=2>> > > Thank you! </FONT>
<BR><FONT SIZE=2>> > > </FONT>
<BR><FONT SIZE=2>> > > Sean</FONT>
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