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<TITLE>RE: [rt-users] Email address blacklist</TITLE>
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<P><FONT SIZE=2>Hi,</FONT>
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<P><FONT SIZE=2>Reading this, I find the problem to be very similar to mailing-list daemons. One solution is to set the RFC approved field "send-errors-to :" (or "errors-to:", I don't remember) to a specific address. RFC compliant mailers will then send error messages to a specific address wich will be different from the "reply-to:" or "From:" address.</FONT></P>
<P><FONT SIZE=2>I don't really know ho to do this, but I guess it can be done using parameters in the command line used to fire sendmail.</FONT></P>
<P><FONT SIZE=2>Hope this helps</FONT>
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<P><FONT SIZE=2>Blaise</FONT>
<BR><FONT SIZE=2>-----Message d'origine-----</FONT>
<BR><FONT SIZE=2>De : Thorsten Sturm [<A HREF="mailto:thorsten.sturm@gentleware.de" TARGET="_blank">mailto:thorsten.sturm@gentleware.de</A>]</FONT>
<BR><FONT SIZE=2>Envoyé : lundi 28 janvier 2002 17:58</FONT>
<BR><FONT SIZE=2>À : rt-users@lists.fsck.com</FONT>
<BR><FONT SIZE=2>Objet : [rt-users] Email address blacklist</FONT>
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<P><FONT SIZE=2>Hi,</FONT>
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<P><FONT SIZE=2>is it possible to stop RT from making tickets for emails coming from</FONT>
<BR><FONT SIZE=2>specific email addresses?</FONT>
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<P><FONT SIZE=2>My problem is, that I configured RT to create a new ticket for each</FONT>
<BR><FONT SIZE=2>incoming email and send an autoreply message back to its sender.</FONT>
<BR><FONT SIZE=2>Sometimes, sending this autoreply fails for some reason. That causes the</FONT>
<BR><FONT SIZE=2>mailer daemon to send an "delivery failed" message back to RT which in</FONT>
<BR><FONT SIZE=2>turn causes a new autoreply to the mailer daemon. Now I need some advice</FONT>
<BR><FONT SIZE=2>on how I can stop RT from sending an autoreply message to any email</FONT>
<BR><FONT SIZE=2>coming from the mailer daemon. Any ideas?</FONT>
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<P><FONT SIZE=2>Thorsten</FONT>
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