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<TITLE>RE: [rt-users] SelfService UI and Ticket Display</TITLE>
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<P><FONT SIZE=2>> From: Rolf Meinecke [<A HREF="mailto:rm@codeon.de">mailto:rm@codeon.de</A>]</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Using RT 2.0.9</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> I have the SelfService UI set up for some of our customers. On of the </FONT>
<BR><FONT SIZE=2>> customers is also a watcher for a queue. When someone else </FONT>
<BR><FONT SIZE=2>> enters a new </FONT>
<BR><FONT SIZE=2>> ticket, this user receives an email with a link to the ticket (<URL: </FONT>
<BR><FONT SIZE=2>> <A HREF="http://rt.ourdomain.de:80//Ticket/Display.html?id=39" TARGET="_blank">http://rt.ourdomain.de:80//Ticket/Display.html?id=39</A> >). </FONT>
<BR><FONT SIZE=2>> Instead of being </FONT>
<BR><FONT SIZE=2>> taken to the ticket details directly with this link he ends up at his </FONT>
<BR><FONT SIZE=2>> 'inbox'. By entering the ticket number into the 'go to </FONT>
<BR><FONT SIZE=2>> ticket' field, he </FONT>
<BR><FONT SIZE=2>> can see the ticket details.</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Is this a bug? Can RT be configured to fix this?</FONT>
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<P><FONT SIZE=2>This sounds kind of similar to a problem a bunch of others (myself included) have been having, where once you get into the SelfService area, every link you hit just takes you back to the "home" SelfService page. So far I have only seen people asking questions about this, and nobody providing any answers. You're the first I've seen that has been able to get anything useful out of it (by manual entry of ticket id--I just tried this on mine, and it doesn't work).</FONT></P>
<P><FONT SIZE=2>It seems that for the people whose SelfService area works, it Just Works out of the box. For those of us whose SelfService area doesn't work, it Just Doesn't, and nobody knows why (or at least nobody that knows why has stepped forward).</FONT></P>
<P><FONT SIZE=2>For my part, I'm just not telling my users that such a thing exists, since I don't know how to make it work.</FONT>
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<P><FONT SIZE=2>*shrug*</FONT>
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<P><FONT SIZE=2>Kendric</FONT>
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