<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.0.5762.3">
<TITLE>FW: novice having trouble with mail...</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/rtf format -->
<BR>
<BR>
<P><FONT FACE="Courier New"><SPAN LANG="en"></SPAN></FONT><SPAN LANG="en"> <FONT SIZE=1 FACE="Tahoma">-----Original Message-----</FONT></SPAN>
<BR><SPAN LANG="en"><B><FONT SIZE=1 FACE="Tahoma">From: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Christen R. Pacheco </FONT></SPAN>
<BR><SPAN LANG="en"><B><FONT SIZE=1 FACE="Tahoma">Sent: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Tuesday, February 05, 2002 7:30 PM</FONT></SPAN>
<BR><SPAN LANG="en"><B><FONT SIZE=1 FACE="Tahoma">To: </FONT></B> <FONT SIZE=1 FACE="Tahoma">'rt-users@lists.fsck.com'</FONT></SPAN>
<BR><SPAN LANG="en"><B><FONT SIZE=1 FACE="Tahoma">Subject: </FONT></B> <FONT SIZE=1 FACE="Tahoma">novice having trouble with mail...</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">I am having an issue with configure the Email Gateway I am using a default install of redhat 7.2 with sendmail. I have followed the instructions very carefully and these are the lines I have added to my /etc/aliases file:</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN></P>
<P><SPAN LANG="en-us"> <FONT SIZE=1 FACE="Courier New">help:| /opt/rt2/bin/rt-mailgate --queue general --action correspond<BR>
help-comment: | /opt/rt2/bin/rt-mailgate --queue general --action comment</FONT></SPAN>
<BR><SPAN LANG="en-us"> <FONT SIZE=1 FACE="Courier New">noc: | /opt/rt2/bin/rt-mailgate --queue network --action correspond<BR>
noc-comment: | /opt/rt2/bin/rt-mailgate --queue network --action comment</FONT></SPAN>
<BR><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">I then rebuild aliases of course but when i send an email from and external address ie christen_0125@hotmail.com<BR>
I receive this back: from the server on my client...</FONT></SPAN>
<BR><SPAN LANG="en-us"> <FONT SIZE=1 FACE="Courier New">The original message was received at Tue, 5 Feb 2002 18:00:51 -0500 from f128.law11.hotmail.com [64.4.17.128]</FONT></SPAN>
<BR><SPAN LANG="en-us"> <FONT SIZE=1 FACE="Courier New"> ----- The following addresses had permanent fatal errors -----</FONT></SPAN>
<BR><SPAN LANG="en-us"> <FONT SIZE=1 FACE="Courier New">| /opt/rt2/bin/rt-mailgate --queue general<BR>
(reason: service unavailable)<BR>
(expanded from: <help@rt.spidergate.net>)</FONT></SPAN>
<BR><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New"> ----- Transcript of session follows -----</FONT></SPAN>
<BR><SPAN LANG="en-us"> <FONT SIZE=1 FACE="Courier New">smrsh: rt-mailgate.--queue.general not available for sendmail programs<BR>
554 5.0.0 Service unavailable</FONT></SPAN>
<BR><SPAN LANG="en-us"> <FONT SIZE=1 FACE="Courier New">Reporting-MTA: dns; rt.spidergate.net<BR>
Received-From-MTA: DNS; f128.law11.hotmail.com<BR>
Arrival-Date: Tue, 5 Feb 2002 18:00:51 -0500<BR>
<BR>
Final-Recipient: RFC822; help@rt.spidergate.net<BR>
X-Actual-Recipient: X-Unix; |/opt/rt2/bin/rt-mailgate.--queue.general<BR>
Action: failed<BR>
Status: 5.5.0<BR>
Diagnostic-Code: X-Unix; 69<BR>
Last-Attempt-Date: Tue, 5 Feb 2002 18:00:52 -0500 </FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Here is my tail /var/log/maillog</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Feb 5 18:54:02 rt sendmail[2250]: g15Nrs802250: from=root, size=13, class=0, nrcpts=1, msgid=<200202052353.g15Nrs802250@rt.spidergate.net>, relay=root@localhost</FONT></SPAN></P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Feb 5 18:54:02 rt smrsh: uid 8: attempt to use rt-mailgate.--queue.general</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Feb 5 18:54:02 rt sendmail[2250]: g15Nrs802250: to=| /opt/rt2/bin/rt-mailgate --queue general, ctladdr=help@rt.spidergate.net (8/0), delay=00:00:08, xdelay=00:00:00, mailer=prog, pri=30013, dsn=5.0.0, stat=Service unavailable</FONT></SPAN></P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Feb 5 18:59:35 rt sendmail[2314]: g15NxNf02314: from=root, size=10, class=0, nrcpts=1, msgid=<200202052359.g15NxNf02314@rt.spidergate.net>, relay=root@localhost</FONT></SPAN></P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Feb 5 18:59:35 rt smrsh: uid 8: attempt to use rt-mailgate.--queue.general.--action.correspond</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Feb 5 18:59:35 rt sendmail[2314]: g15NxNf02314: to=|/opt/rt2/bin/rt-mailgate --queue general --action correspond, ctladdr=help@rt.spidergate.net (8/0), delay=00:00:12, xdelay=00:00:00, mailer=prog, pri=30010, dsn=5.0.0, stat=Service unavailable</FONT></SPAN></P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Feb 5 19:00:29 rt sendmail[2365]: g1600OQ02365: from=root, size=5, class=0, nrcpts=1, msgid=<200202060000.g1600OQ02365@rt.spidergate.net>, relay=root@localhost</FONT></SPAN></P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Feb 5 19:00:29 rt smrsh: uid 8: attempt to use rt-mailgate.--queue.general.--action.correspond</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Feb 5 19:00:29 rt sendmail[2365]: g1600OQ02365: to=|/opt/rt2/bin/rt-mailgate --queue general --action correspond, ctladdr=help@rt.spidergate.net (8/0), delay=00:00:05, xdelay=00:00:00, mailer=prog, pri=30005, dsn=5.0.0, stat=Service unavailable</FONT></SPAN></P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Any help would be greatly appreciated I have been searching deja with no luck... Thanks</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=1 FACE="Courier New">Christen</FONT></SPAN>
</P>
</BODY>
</HTML>