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<TITLE>RE: [rt-users] No RT user found.</TITLE>
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<P><FONT SIZE=2>Bruce</FONT>
<BR><FONT SIZE=2>RE</FONT>
<BR><FONT SIZE=2>>You have not defined a Unix login for the root user. Log in as root via</FONT>
<BR><FONT SIZE=2>>the WebUI, Configuration, Users, Root, and add 'root' to 'Unix login'.</FONT>
<BR><FONT SIZE=2>> From then on, you'll be able to use the rtadmin cli with the RT 'root'</FONT>
<BR><FONT SIZE=2>> privileges as the Unix 'root' user.</FONT>
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<P><FONT SIZE=2>Problem is I cant find a valid user/password combination that is valid to login to whe WebUI with.</FONT>
<BR><FONT SIZE=2>A bit of a catch 22 problem.</FONT>
<BR><FONT SIZE=2>Thanks</FONT>
<BR><FONT SIZE=2>Peter</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Bruce Campbell [<A HREF="mailto:bruce_campbell@ripe.net">mailto:bruce_campbell@ripe.net</A>]</FONT>
<BR><FONT SIZE=2>Sent: Wednesday, 20 February 2002 21:20 PM</FONT>
<BR><FONT SIZE=2>To: Peter Bonifacio</FONT>
<BR><FONT SIZE=2>Cc: rt-users@lists.fsck.com</FONT>
<BR><FONT SIZE=2>Subject: Re: [rt-users] No RT user found.</FONT>
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<P><FONT SIZE=2>On Wed, 20 Feb 2002, Peter Bonifacio wrote:</FONT>
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<P><FONT SIZE=2>> I have installed RT 2.0.11 on a Red Hat 7.2 box.</FONT>
<BR><FONT SIZE=2>> I have setup variables for MySql for user=rt_user and password=rt_pass.</FONT>
<BR><FONT SIZE=2>> However when I try to add users to the RT system either with:</FONT>
<BR><FONT SIZE=2>> ./rtadmin --user=rt_user --password='rt_pass'</FONT>
<BR><FONT SIZE=2>> or</FONT>
<BR><FONT SIZE=2>> ./rtadmin --user=root --password=xyz</FONT>
<BR><FONT SIZE=2>> I get the following error:</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>> No RT user found. Please consult your RT administrator.</FONT>
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<P><FONT SIZE=2>You have not defined a Unix login for the root user. Log in as root via</FONT>
<BR><FONT SIZE=2>the WebUI, Configuration, Users, Root, and add 'root' to 'Unix login'.</FONT>
<BR><FONT SIZE=2> From then on, you'll be able to use the rtadmin cli with the RT 'root'</FONT>
<BR><FONT SIZE=2>privileges as the Unix 'root' user.</FONT>
</P>
<P><FONT SIZE=2>> So how do I add a user? Or what have I messed up?</FONT>
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<P><FONT SIZE=2>You have read <A HREF="http://www.fsck.com/rtfm/factoid.html?id=79" TARGET="_blank">http://www.fsck.com/rtfm/factoid.html?id=79</A> ?</FONT>
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<P><FONT SIZE=2>Regards,</FONT>
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<P><FONT SIZE=2>-- </FONT>
<BR><FONT SIZE=2> Bruce Campbell RIPE</FONT>
<BR><FONT SIZE=2> Systems/Network Engineer NCC</FONT>
<BR><FONT SIZE=2> www.ripe.net - PGP562C8B1B Operations</FONT>
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