<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META content="MSHTML 5.50.4522.1800" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=133240302-21022002>Jeff,</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=133240302-21022002>I did
add the rt_user - I can access mysql and check tables etc. I cant access RT
either via the Web UI or the Command line.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=133240302-21022002>Both
these result in the "<FONT color=#000000>No RT user found. Please consult your
RT administrator." message.</FONT></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=133240302-21022002>Any further
ideas?</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=133240302-21022002>Peter</SPAN></FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Jeff Jones
[mailto:jeferee@hotmail.com]<BR><B>Sent:</B> Wednesday, 20 February 2002 18:10
PM<BR><B>To:</B> Peter Bonifacio; rt-users@lists.fsck.com<BR><B>Subject:</B>
Re: [rt-users] No RT user found.<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>Did you add the rt_user to the rt2
database (eg, with mysql_setpermissions (in the mysql RPM - I used
3.23.41-1))?</FONT></DIV>
<DIV><FONT face=Arial size=2>I couldn't get through the RT2 install without
adding the RT user halfway through, because install tries to connect as
rt_user after creating the DB.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Jeff</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=peter.bonifacio@logicaltech.com.au
href="mailto:peter.bonifacio@logicaltech.com.au">Peter Bonifacio</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=rt-users@lists.fsck.com
href="mailto:rt-users@lists.fsck.com">rt-users@lists.fsck.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, February 19, 2002 7:29
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [rt-users] No RT user
found.</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=577372403-20022002>G'Day</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=577372403-20022002>I have installed
RT 2.0.11 on a Red Hat 7.2 box.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=577372403-20022002>I have setup
variables for MySql for user=rt_user and
password=rt_pass.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=577372403-20022002>However when I
try to add users to the RT system either with:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2>./rtadmin --user=rt_user
--password='rt_pass'</FONT></DIV>
<DIV><SPAN class=577372403-20022002></SPAN><FONT face=Arial size=2>o<SPAN
class=577372403-20022002>r </SPAN></FONT></DIV>
<DIV><SPAN class=577372403-20022002></SPAN><FONT face=Arial size=2>./rtadmin
--user=<SPAN class=577372403-20022002>root </SPAN>--password=<SPAN
class=577372403-20022002>xyz</SPAN></FONT></DIV>
<DIV><SPAN class=577372403-20022002><FONT face=Arial size=2>I get the
following error:</FONT></SPAN></DIV>
<DIV><BR><FONT face=Arial size=2>No RT user found. Please consult your RT
administrator.</FONT></DIV>
<DIV><SPAN class=577372403-20022002><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=577372403-20022002><FONT face=Arial size=2>So how do I add
a user? Or what have I messed up?</FONT></SPAN></DIV>
<DIV><SPAN class=577372403-20022002><FONT face=Arial size=2>I've looked at
the lists, faq and docos and cant find anything to
help</FONT></SPAN></DIV>
<DIV><SPAN class=577372403-20022002><FONT face=Arial
size=2>Regards</FONT></SPAN></DIV>
<DIV><SPAN class=577372403-20022002><FONT face=Arial size=2>Peter
Bonifacio</FONT></SPAN></DIV><FONT face="Courier New"><A
href="https://intranet.logicaltech.com.au/Livelink/livelink.exe?func=ll&objId=450521&objAction=view"></A></FONT>
<DIV><FONT face=Arial
size=2></FONT> </DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>