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<TITLE>RE: [rt-users] RT Statistics Package</TITLE>
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<P><FONT SIZE=2>Ah, sorry, I should have been more specific. This is in Resolution.html, aka the "Average Time To Resolution" report. The snippet you posted is from TimeToResolve.html, aka the "Time To Resolution" report.</FONT></P>
<P><FONT SIZE=2>> -----Original Message-----</FONT>
<BR><FONT SIZE=2>> From: Bruce Riggins [<A HREF="mailto:bruce@go-mol.com">mailto:bruce@go-mol.com</A>]</FONT>
<BR><FONT SIZE=2>> Sent: Thursday, February 21, 2002 5:36 PM</FONT>
<BR><FONT SIZE=2>> To: Beachey, Kendric; Request Tracker Users Mailing List</FONT>
<BR><FONT SIZE=2>> Subject: RE: [rt-users] RT Statistics Package</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Interesting. My copy of the package works fine, but the code </FONT>
<BR><FONT SIZE=2>> is slightly</FONT>
<BR><FONT SIZE=2>> different:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> % my $url = $RT::WebURL.'/chart?type=points&x_labels=[';</FONT>
<BR><FONT SIZE=2>> % my $i;</FONT>
<BR><FONT SIZE=2>> % $url .= join ",", (map {(int($_/2) == $_/2 && (++$i)%2) ? </FONT>
<BR><FONT SIZE=2>> $_/2 : ""} grep</FONT>
<BR><FONT SIZE=2>> {$counts[$_]} 0..($#counts-1)), "longer";</FONT>
<BR><FONT SIZE=2>> % $url .= ']&';</FONT>
<BR><FONT SIZE=2>> % $url .= "marker_size=1&";</FONT>
<BR><FONT SIZE=2>> % $url .= "data1=[".(join ",", map { $_ || () } @counts)."]&";</FONT>
<BR><FONT SIZE=2>> % chop $url;</FONT>
<BR><FONT SIZE=2>> <IMG SRC="<% $url %>"></FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> -----Original Message-----</FONT>
<BR><FONT SIZE=2>> From: rt-users-admin@lists.fsck.com</FONT>
<BR><FONT SIZE=2>> [<A HREF="mailto:rt-users-admin@lists.fsck.com">mailto:rt-users-admin@lists.fsck.com</A>]On Behalf Of Beachey, Kendric</FONT>
<BR><FONT SIZE=2>> Sent: Thursday, February 21, 2002 12:23 PM</FONT>
<BR><FONT SIZE=2>> To: Request Tracker Users Mailing List</FONT>
<BR><FONT SIZE=2>> Subject: RE: [rt-users] RT Statistics Package</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Hmmm, one thing I noticed: the "time to resolution" page </FONT>
<BR><FONT SIZE=2>> isn't drawing a</FONT>
<BR><FONT SIZE=2>> graph. I checked the underlying html and saw a url for a </FONT>
<BR><FONT SIZE=2>> graph, but it was</FONT>
<BR><FONT SIZE=2>> incomplete:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> <img</FONT>
<BR><FONT SIZE=2>> SRC="/chart?type=lines&x_labels=[Sat%2016,Sun%2017,Mon%201</FONT>
<BR><FONT SIZE=2>> 8,Tue%2019,Wed</FONT>
<BR><FONT SIZE=2>> %2020&y_number_format="></FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> (Yes, it really says ampersand-amp-semicolon.) Has anyone </FONT>
<BR><FONT SIZE=2>> seen anything</FONT>
<BR><FONT SIZE=2>> like this? I looked at the code that produces this, but all </FONT>
<BR><FONT SIZE=2>> I could do was</FONT>
<BR><FONT SIZE=2>> scratch my head:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> % my $url = '/chart?type=lines&x_labels=[';</FONT>
<BR><FONT SIZE=2>> % $url .= join ",", @{ shift @data };</FONT>
<BR><FONT SIZE=2>> % $url .= ']&';</FONT>
<BR><FONT SIZE=2>> % $url .= 'y_number_format=&';</FONT>
<BR><FONT SIZE=2>> % for (0..$#data) {</FONT>
<BR><FONT SIZE=2>> % $url .= "data".(1+$_)."=[".(join ",", @{$data[$_]})."]&";</FONT>
<BR><FONT SIZE=2>> % }</FONT>
<BR><FONT SIZE=2>> % chop $url;</FONT>
<BR><FONT SIZE=2>> <IMG SRC="<% $url %>"></FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> -----Original Message-----</FONT>
<BR><FONT SIZE=2>> From: Beachey, Kendric [<A HREF="mailto:Kendric.Beachey@garmin.com">mailto:Kendric.Beachey@garmin.com</A>]</FONT>
<BR><FONT SIZE=2>> Sent: Thursday, February 21, 2002 11:26 AM</FONT>
<BR><FONT SIZE=2>> To: Request Tracker Users Mailing List</FONT>
<BR><FONT SIZE=2>> Subject: RE: [rt-users] RT Statistics Package</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> I concur, very very nice!</FONT>
<BR><FONT SIZE=2>> One slight clarification to Jim's comment on the webserver </FONT>
<BR><FONT SIZE=2>> configuration:</FONT>
<BR><FONT SIZE=2>> If you really do use the *exact* configuration statements in </FONT>
<BR><FONT SIZE=2>> the perldoc for</FONT>
<BR><FONT SIZE=2>> Apache::GD::Graph, you will need to edit each .html file in </FONT>
<BR><FONT SIZE=2>> the Statistics</FONT>
<BR><FONT SIZE=2>> directory so that they define their urls in the pattern</FONT>
<BR><FONT SIZE=2>> $my_url = '/chart/blahblah'</FONT>
<BR><FONT SIZE=2>> instead of</FONT>
<BR><FONT SIZE=2>> $my_url = $RT::WebURL.'/chart/blahblah'</FONT>
<BR><FONT SIZE=2>> Which will allow other stuff on your server to use the </FONT>
<BR><FONT SIZE=2>> charting functions</FONT>
<BR><FONT SIZE=2>> without having "rt" in the url.</FONT>
<BR><FONT SIZE=2>> The other option, of course, is to frob slightly the </FONT>
<BR><FONT SIZE=2>> webserver configuration</FONT>
<BR><FONT SIZE=2>> so that it uses "/rt/chart" as the location instead of just </FONT>
<BR><FONT SIZE=2>> "/chart" as</FONT>
<BR><FONT SIZE=2>> listed in the perldoc.</FONT>
<BR><FONT SIZE=2>> > -----Original Message-----</FONT>
<BR><FONT SIZE=2>> > From: Jim Meyer [<A HREF="mailto:purp@wildbrain.com">mailto:purp@wildbrain.com</A>]</FONT>
<BR><FONT SIZE=2>> > Sent: Thursday, February 21, 2002 10:24 AM</FONT>
<BR><FONT SIZE=2>> > To: Simon Cozens</FONT>
<BR><FONT SIZE=2>> > Cc: Request Tracker Users Mailing List; jesse@bestpractical.com</FONT>
<BR><FONT SIZE=2>> > Subject: Re: [rt-users] RT Statistics Package</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > On Tue, 2002-02-19 at 06:04, Simon Cozens wrote:</FONT>
<BR><FONT SIZE=2>> > > Attached is a simple statistics package for RT. I'm</FONT>
<BR><FONT SIZE=2>> > planning on releasing</FONT>
<BR><FONT SIZE=2>> > > further versions with more complex data available in the</FONT>
<BR><FONT SIZE=2>> > future, but I</FONT>
<BR><FONT SIZE=2>> > > think this is cool enough to release for now. Simply drop</FONT>
<BR><FONT SIZE=2>> > it into your</FONT>
<BR><FONT SIZE=2>> > > RT HTML tree, and go to <A HREF="http://rt/Statistics/" TARGET="_blank">http://rt/Statistics/</A></FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Very, very nice. A bit of work to install the</FONT>
<BR><FONT SIZE=2>> > Apache::GD::Graph bit as I</FONT>
<BR><FONT SIZE=2>> > had to snag a half-dozen other modules to satisfy the</FONT>
<BR><FONT SIZE=2>> > dependencies, but</FONT>
<BR><FONT SIZE=2>> > after installing the modules (and copying the config from `perldoc</FONT>
<BR><FONT SIZE=2>> > Apache::GD::Graph` into my server's config), it's working </FONT>
<BR><FONT SIZE=2>> quite well.</FONT>
<BR><FONT SIZE=2>> > Oh, and I changed line 91 of CallsMultiqueue.html to:</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > % my $url = "$RT::WebPath/chart?type=lines&x_labels=[";</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > ...which should be suitable for all.</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Thanks for sharing your excellent work!</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > --j, looking forward to frobbing this code endlessly.</FONT>
<BR><FONT SIZE=2>> > --</FONT>
<BR><FONT SIZE=2>> > Jim Meyer, Geek At Large</FONT>
<BR><FONT SIZE=2>> > purp@wildbrain.com</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > _______________________________________________</FONT>
<BR><FONT SIZE=2>> > rt-users mailing list</FONT>
<BR><FONT SIZE=2>> > rt-users@lists.fsck.com</FONT>
<BR><FONT SIZE=2>> > <A HREF="http://lists.fsck.com/mailman/listinfo/rt-users" TARGET="_blank">http://lists.fsck.com/mailman/listinfo/rt-users</A></FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> _______________________________________________</FONT>
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<BR><FONT SIZE=2>> rt-users@lists.fsck.com</FONT>
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<BR><FONT SIZE=2>> </FONT>
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