<!doctype html public "-//w3c//dtd html 4.0 transitional//en">
<html>
A REALLY good idea would be to include the string of the ticket subject
variable in the Resolved template.
<p>Ie. Our records indicate that your ticket regarding
$subject has been resolved.
<p>This would mean that the users would actually know what the resolved
ticket was regarding.
<br>Especially useful if they have lodged a number of ticket requests.
<p>Dane
<pre>--
Dane Rapaport
Systems Administrator and All Round Nice Guy
Animal LOGIC, Fox Studios Australia
www.animallogic.com
p: +61 2 9383 4964
m: 0414 735 922</pre>
</html>