<!doctype html public "-//w3c//dtd html 4.0 transitional//en">
<html>
Hello,
<p>I am running RT 2.0.13. At my site we have RT setup
so that Requestors do not have permission to see Ticket Comments.
This way our employees can add things to tickets that they may not want
the Requestor to see. We also have a Scrip which says, On Resolve
send Requestors mail with the last Transaction made to the ticket.
We use the following:
<p>{$Transaction->Content()}
<p>This way when we resolve a ticket, we just add some closing information
and the Requestor recieves them. The problem is that when you "Resolve" a
ticket, the information is recorded as a Comment, which the requestor has
to permission to see. Is there any way around this?
<pre>--
Bolivar Geraldo (Junior)
NOC Analyst
</pre>
</html>