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<DIV><FONT face=Arial size=2>Hi,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I am trying to change the default correspondence
template so that it references the $Ticket->Subject(), and the
$Ticket->id()... </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Here is the template:</FONT></DIV>
<DIV><FONT face=Arial size=2> Subject: Automated
Response</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> This message has been
automatically generated in response to the correspondence that you added to the
</FONT></DIV>
<DIV><FONT face=Arial size=2> trouble ticket:
"{Ticket->Subject()}", a summary of the correspondence appears
below.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> Palisade Systems Technical
Support will be contacting you soon.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> Once again, to provide
additional information, please include the string: [{$rtname} #{Ticket->id}]
in the subject line of all future correspondence about this
issue.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial
size=2>
Thank
you,<BR>
Palisade Systems Support Team<BR>
-------------------------------------------------------------------------------</FONT></DIV>
<DIV><FONT face=Arial size=2>
{$Transaction->Content()}</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>This is what i get when i add
correspondence:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>This message has been automatically generated in response to the
correspondence that you added to the trouble ticket: "Program fragment delivered
error ``Can't locate object method "Subject" via package "Ticket" at template
line 3, <STDIN> line 22.''", a summary of the correspondence appears
below.<BR><BR>Palisade Systems Technical Support will be contacting you
soon.<BR><BR>Once again, to provide additional information, please include the
string: [Palisade Systems Support #Program fragment delivered error ``Can't
locate object method "id" via package "Ticket" at template line 7, <STDIN>
line 22.''] in the subject line of all future correspondence about this
issue.<BR><BR>
Thank
you,<BR>
Palisade Systems Support
Team<BR>-------------------------------------------------------------------------------<BR><BR>Adding
more correspondence...<BR></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>So... Can I not use these references in the
Correspond template... I can use these in the autoreply...</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV><FONT face=Arial size=2>Jamie</FONT></DIV></BODY></HTML>