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<TITLE>Re: [rt-users] Changing Hostname on RT Host</TITLE>
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<P><FONT SIZE=2 FACE="Courier New">Greg,</FONT>
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<P><FONT SIZE=2 FACE="Courier New">Make sure that you've changed $rtname [I'm now sure if there are any uppercase letters in that variable - but it's one of the first things you need to edit in /path/to/rt/etc/config.pm</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">The value that you set this to is what appears on the login screen just after the 'RT/' & it's what every ticket id on your machine is referenced to.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">Email from your RT box will have [tossed.salad.com #523] in the subject line once you've made this change AND stopped / started your apache instance.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">Recall from the README and the RTFM that changes to config.pm do NOT get parsed until you STOP then START apache. A 'restart' or 'kill -HUP' is not enough to trigger this action. On my box, I do this with:</FONT></P>
<P><FONT SIZE=2 FACE="Courier New"># apachectl stop</FONT>
<BR> <FONT SIZE=2 FACE="Courier New">.</FONT>
<BR> <FONT SIZE=2 FACE="Courier New">.</FONT>
<BR> <FONT SIZE=2 FACE="Courier New">.</FONT>
<BR><FONT SIZE=2 FACE="Courier New"># apachectl start</FONT>
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<P><FONT SIZE=2 FACE="Courier New">HTH,</FONT>
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<P><FONT SIZE=2 FACE="Courier New">Drew M. Mooney</FONT>
<BR><FONT SIZE=2 FACE="Courier New">RT User since 12 September, 2002</FONT>
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<P><FONT SIZE=2 FACE="Courier New">Message: 9</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Date: Fri, 11 Oct 2002 15:46:11 +1300</FONT>
<BR><FONT SIZE=2 FACE="Courier New">From: Greg Elisara <greg@dreamlabs.co.nz></FONT>
<BR><FONT SIZE=2 FACE="Courier New">To: <rt-users@lists.fsck.com></FONT>
<BR><FONT SIZE=2 FACE="Courier New">Subject: [rt-users] Changing Hostname on RT Host</FONT>
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<P><FONT SIZE=2 FACE="Courier New">I have RT installed a RH7.2 box. Since I installed RT, I have changed the host/domain on that machine but the RT installation still refers to the old host/domain ie. Originally installed when the machine was french.fries.com but the host is now tossed.salad.com however when you go to log into RT, for example, it still says "RT/french.fries.com Login:" on the login page.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">Any ideas. Thx. Greg</FONT>
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<P><B><FONT SIZE=2 FACE="Arial">Drew M. Mooney</FONT></B> <B> <FONT SIZE=2 FACE="Arial">Motorola Professional Services</FONT></B>
<BR><FONT SIZE=2 FACE="Arial">817-245-7489<I> desk</I> 5555 North Beach Street - Mailstop 6a</FONT>
<BR><FONT SIZE=2 FACE="Arial">817-245-7522</FONT><I> <FONT SIZE=2 FACE="Arial">fax</FONT></I> <FONT SIZE=2 FACE="Arial">Fort Worth, TX 76137</FONT>
<BR><FONT SIZE=2 FACE="Arial">940-595-4761</FONT><I> <FONT SIZE=2 FACE="Arial">mobile</FONT></I> <U> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial"><</FONT></U><A HREF="mailto:dmooney1@email.mot.com"><U></U><U></U><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">mailto:dmooney1@email.mot.com</FONT></U><U></U></A><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">></FONT></U>
<BR><FONT SIZE=2 FACE="Arial">888-809-9678</FONT><I> <FONT SIZE=2 FACE="Arial">pager</FONT></I> <U> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial"><</FONT></U><A HREF="mailto:8888099678@skytel.com"><U></U><U></U><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">mailto:8888099678@skytel.com</FONT></U><U></U></A><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">></FONT></U>
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