<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 5.50.4807.2300" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>At this moment our support team use a kind of form
in exchange to register and dispatch calls. <BR>However at this moment this
system doesn't fulfill their needs anymore. </FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I've read a lot of positive sounds about RT and I'm
considering to use RT as our new internal call registration system.
</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>We also have the need for a Knowledge Base to
save solutions, patches, screenshots, etc. </FONT></DIV>
<DIV><FONT face=Arial size=2>Ideally, this Knowledge Base and the ticketing
system are integrated.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My questions: <BR>- Does RT has a kind of
"Knowledge Base" function, so that solutions and technical information can be
stored without logging a new call ? <BR>- If no, is it difficult to add this
functionality to the RT framework ?<BR>- Are there already addons for RT that
provide this functionality ?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Len Kranendonk</FONT></DIV></BODY></HTML>