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<TITLE>RE: [rt-users] RE: Fatal Error on RT2 installation</TITLE>
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<P><FONT SIZE=2>Hi Darren,</FONT>
</P>
<P><FONT SIZE=2>>Yes -- you can chmod 777 /usr/local/rt2/tmp to test it out.</FONT>
</P>
<P><FONT SIZE=2>>I would think that you can rm /usr/local/rt2/tmp/* and then restart the</FONT>
<BR><FONT SIZE=2>>server, and All Would Be Well.</FONT>
</P>
<P><FONT SIZE=2>>You could also add, in webmux.pl:</FONT>
</P>
<P><FONT SIZE=2>>chown (Apache->server->uid, Apache->server->gid, $RT::LogDir);</FONT>
</P>
<P><FONT SIZE=2>>Which will chown the logdir to the apache process.</FONT>
</P>
<P><FONT SIZE=2>Done all of the above abnd restarted apache. On trying to access the url, I now get an HTTP 404 error(Page cannot be displayed). I am running mod_ssl on this server.</FONT></P>
<P><FONT SIZE=2>My apache log (/usr/local/www/logs/error_log) now shows the following:</FONT>
</P>
<P><FONT SIZE=2>[Tue Nov 5 15:31:11 2002] [warn] [Mason] Cannot resolve file to component: /usr/local/rt/WebRT/html/index.html (is file outside component root?)</FONT></P>
<P><FONT SIZE=2>Any ideas?????</FONT>
</P>
<P><FONT SIZE=2>Thanks </FONT>
</P>
<BR>
<P><FONT SIZE=2>iginal Message-----</FONT>
<BR><FONT SIZE=2>From: darren chamberlain [<A HREF="mailto:darren@boston.com">mailto:darren@boston.com</A>]</FONT>
<BR><FONT SIZE=2>Sent: Tuesday, November 05, 2002 2:08 PM</FONT>
<BR><FONT SIZE=2>To: rt-users@lists.fsck.com</FONT>
<BR><FONT SIZE=2>Subject: Re: [rt-users] RE: Fatal Error on RT2 installation</FONT>
</P>
<BR>
<P><FONT SIZE=2>* Gororo, Hillary <HGororo@chartercom.com> [2002-11-05 14:58]:</FONT>
<BR><FONT SIZE=2>> I created directory (tmp)and RT installed successfully. I have</FONT>
<BR><FONT SIZE=2>> configured my config.pm file correctly and restarted apache. However</FONT>
<BR><FONT SIZE=2>> on trying to access the WebUI. I am not getting the Logon. Instead I</FONT>
<BR><FONT SIZE=2>> am getting a 500 Internal Server Error. My RT log at</FONT>
<BR><FONT SIZE=2>> /usr/local/rt2/tmp has 1 file in it rtlog.0 that has nothing in it.</FONT>
</P>
<P><FONT SIZE=2>My experience has been that there is never anything in the logs. :(</FONT>
</P>
<P><FONT SIZE=2>> My apache logs at /usr/local/www/logs/error_log shows the following</FONT>
<BR><FONT SIZE=2>> error:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> [Tue Nov 5 14:46:43 2002] [error] Can't write to</FONT>
<BR><FONT SIZE=2>> '/usr/local/rt2/tmp/rt.log.20341.0': Permission denied at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/File.pm line 72.</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Line 72 in File.pm reads:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> open $fh, "$mode$self->{filename}"</FONT>
<BR><FONT SIZE=2>> or die "Can't write to '$self->{filename}': $!";</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> I reckon I have somewhat of a permissions problem? and also this error</FONT>
<BR><FONT SIZE=2>> seems to relate to logging.</FONT>
</P>
<P><FONT SIZE=2>Yes -- you can chmod 777 /usr/local/rt2/tmp to test it out.</FONT>
</P>
<P><FONT SIZE=2>> Will this necessarily lead to the WebUI not coming up?</FONT>
<BR><FONT SIZE=2> </FONT>
<BR><FONT SIZE=2>Yes -- the die will run your day, every time. But, of course, the die</FONT>
<BR><FONT SIZE=2>is a symptom of the permissions problem.</FONT>
</P>
<P><FONT SIZE=2>I would think that you can rm /usr/local/rt2/tmp/* and then restart the</FONT>
<BR><FONT SIZE=2>server, and All Would Be Well.</FONT>
</P>
<P><FONT SIZE=2>You could also add, in webmux.pl:</FONT>
</P>
<P><FONT SIZE=2> chown (Apache->server->uid, Apache->server->gid, $RT::LogDir);</FONT>
</P>
<P><FONT SIZE=2>Which will chown the logdir to the apache process.</FONT>
</P>
<P><FONT SIZE=2>(darren)</FONT>
</P>
<P><FONT SIZE=2>-- </FONT>
<BR><FONT SIZE=2>Nothing worse could happen to one than to be completely understood.</FONT>
<BR><FONT SIZE=2> -- Carl Gustav Jung</FONT>
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<P><FONT SIZE=2>Have you read the FAQ? The RT FAQ Manager lives at <A HREF="http://fsck.com/rtfm" TARGET="_blank">http://fsck.com/rtfm</A></FONT>
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