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<TITLE>RE: [rt-users] RE: Fatal Error on RT2 installation</TITLE>
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<P><FONT SIZE=2>Hi Darren,</FONT>
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<P><FONT SIZE=2>Thanks for your quick response. I created directory (tmp)and RT installed successfully. I have configured my config.pm file correctly and restarted apache. However on trying to access the WebUI. I am not getting the Logon. Instead I am getting a 500 Internal Server Error. My RT log at /usr/local/rt2/tmp has 1 file in it rtlog.0 that has nothing in it. My apache logs at /usr/local/www/logs/error_log shows the following error:</FONT></P>
<P><FONT SIZE=2>[Tue Nov 5 14:46:43 2002] [error] Can't write to '/usr/local/rt2/tmp/rt.log.20341.0': Permission denied at /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/File.pm line 72.</FONT></P>
<P><FONT SIZE=2>Line 72 in File.pm reads:</FONT>
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<P><FONT SIZE=2>open $fh, "$mode$self->{filename}"</FONT>
<BR><FONT SIZE=2> or die "Can't write to '$self->{filename}': $!";</FONT>
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<P><FONT SIZE=2>I reckon I have somewhat of a permissions problem? and also this error seems to relate to logging. Will this necessarily lead to the WebUI not coming up?</FONT></P>
<P><FONT SIZE=2>Thanks </FONT>
<BR><FONT SIZE=2>Henry</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: darren chamberlain [<A HREF="mailto:darren@boston.com">mailto:darren@boston.com</A>]</FONT>
<BR><FONT SIZE=2>Sent: Tuesday, November 05, 2002 11:36 AM</FONT>
<BR><FONT SIZE=2>To: rt-users@lists.fsck.com</FONT>
<BR><FONT SIZE=2>Subject: Re: [rt-users] RE: Fatal Error on RT2 installation</FONT>
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<P><FONT SIZE=2>* Gororo, Hillary <HGororo@chartercom.com> [2002-11-05 11:28]:</FONT>
<BR><FONT SIZE=2>> I am a perl beginner and have been trying to get RT2 installed on a</FONT>
<BR><FONT SIZE=2>> Solaris 8 machine, running Apache 1.3.27, mod_ssl and mod_perl. My</FONT>
<BR><FONT SIZE=2>> make testdeps reports no errors. When I run make install I get the</FONT>
<BR><FONT SIZE=2>> following error:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> >Can't write to '/usr/local/rt2/tmp/rt.log0': No such file or</FONT>
<BR><FONT SIZE=2>> >directory at</FONT>
<BR><FONT SIZE=2>> /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/File.pm line 72.</FONT>
<BR><FONT SIZE=2>> >*** Error code 2 make: Fatal error: Command failed for target</FONT>
<BR><FONT SIZE=2>> >`insert'</FONT>
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<P><FONT SIZE=2>Ensure that the directory /usr/local/rt2/tmp exists.</FONT>
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<P><FONT SIZE=2>(darren)</FONT>
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<P><FONT SIZE=2>-- </FONT>
<BR><FONT SIZE=2>What a strange illusion it is to suppose that beauty is goodness.</FONT>
<BR><FONT SIZE=2> -- Leo Tolstoy</FONT>
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<P><FONT SIZE=2>Have you read the FAQ? The RT FAQ Manager lives at <A HREF="http://fsck.com/rtfm" TARGET="_blank">http://fsck.com/rtfm</A></FONT>
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