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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m a new user to RT but after many, many long nights
have managed to have it up and running almost perfectly. </span></font><font
size=2 face=Wingdings><span style='font-size:10.0pt;font-family:Wingdings;
mso-ascii-font-family:Arial;mso-hansi-font-family:Arial;mso-bidi-font-family:
Arial;mso-char-type:symbol;mso-symbol-font-family:Wingdings'><span
style='mso-char-type:symbol;mso-symbol-font-family:Wingdings'>J</span></span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My primary email server is Exchange 2000 running on NT 2000
Server.<span style='mso-spacerun:yes'> </span>I have 2 email boxes setup
to forward to my RT box.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="mailto:support@nemsys.com">support@nemsys.com</a> &
<a href="mailto:comments@nemsys.com">comments@nemsys.com</a> <span
style='mso-spacerun:yes'> </span><span class=GramE>Both</span> of these
work find and generate a ticket.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The problem is that the ticket that is generated comes back
with the following headers:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Microsoft Mail Internet Headers Version 2.0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Received: from nemsys.com ([192.168.2.1]) by nem.nemsys.com
with Microsoft <span class=GramE>SMTPSVC(</span>5.0.2195.5329);<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span><span
style='mso-spacerun:yes'> </span></span></font><st1:date Month="11"
Day="11" Year="2002"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Mon, 11 Nov 2002</span></font></st1:date><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="9" Minute="29"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>09:29:58</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> -0500<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>X-<span class=SpellE>MessageWall</span>-Score: 0
(nemsys.com)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Received: from [192.168.2.7] by nemsys.com (<span
class=SpellE>MessageWall</span> 1.0.7) with SMTP; </span></font><st1:date
Month="11" Day="11" Year="2002"><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>11 Nov 2002</span></font></st1:date><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="14" Minute="29"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>14:29:58</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> -0000<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Received: (from <span class=SpellE>apache@localhost</span>)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span><span
class=GramE>by</span> apps.nemsys.com (8.11.2/8.11.2) id gABETvA09719;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span></span></font><st1:date
Month="11" Day="11" Year="2002"><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Mon, 11 Nov 2002</span></font></st1:date><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><st1:time
Hour="9" Minute="29"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>09:29:57</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> -0500<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Date: </span></font><st1:date Month="11" Day="11" Year="2002"><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Mon, 11 Nov
2002</span></font></st1:date><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'> </span></font><st1:time Hour="9" Minute="29"><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>09:29:57</span></font></st1:time><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> -0500<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Subject: [nemsys.com #30] <span class=SpellE>Davids</span>
House - ISDN line ties up. <o:p></o:p></span></font></p>
<p class=MsoNormal><b style='mso-bidi-font-weight:normal'><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:bold;
mso-bidi-font-weight:normal'>From: "general"
<rt@apps.nemsys.com><o:p></o:p></span></font></b></p>
<p class=MsoNormal><b style='mso-bidi-font-weight:normal'><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:bold;
mso-bidi-font-weight:normal'>Reply-To: rt@apps.nemsys.com<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In-Reply-To: <rt-30@nemsys.com><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Message-ID: <rt-30-143.14.0409047350501@nemsys.com><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Precedence: bulk<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>X-RT-Loop-Prevention: nemsys.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT-Ticket: nemsys.com #30<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Managed-by: RT 2.0.14 (http://bestpractical.com/rt/)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT-Originator: mccallum@nemsys.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>To: mccallum@nemsys.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Return-Path: apache@apps.nemsys.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>X-<span class=SpellE>OriginalArrivalTime</span>: </span></font><st1:date
Month="11" Day="11" Year="2002"><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>11 Nov 2002</span></font></st1:date><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> 14:29:58.0196
(UTC) FILETIME<span class=GramE>=[</span>CFA69F40:01C2898E]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>These messages can not be replied to as the return emails do
not exist.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>@apps.nemsys.com is the internal name of the <span
class=GramE>machine,</span> this should simply be @nemsys.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have been looking through the docs and examine my scripts
and checking the news groups,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>However I can not find where this is pulling from? <span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am guessing that the return address should be the same <a
href="mailto:support@nemsys.com">support@nemsys.com</a>.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any hints would be appreciated!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>TIA<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Don McCallum<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Nemsys Consulting<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="mailto:mccallum@nemsys.com">mccallum@nemsys.com</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>419-243-3606<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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